IT Support Engineer

Title : Sr. IT Support Engineer

Job Type : Contract

Contract Length : 6 months (with potential for extension or conversion)

Target Start Date : Immediate

Work Location / Structure : Palo Alto, California - On-site

About the Opportunity

Our client, a leader in the life sciences industry, is looking for a skilled Sr. IT Support Engineer to join their team for a 6-month engagement, primarily supporting a new spinoff. This project involves directly designing, implementing, and supporting IT systems and services, building solutions, solving problems, and ensuring a seamless experience for end users and business operations. This is a high-impact role that requires a self‑motivated professional who can hit the ground running and deliver results quickly.

Key Responsibilities & Deliverables

• Infrastructure Engineering & Operations : Configure, maintain, and troubleshoot networks, servers, and core infrastructure services (Meraki, AWS, Azure, Okta, Data Protection, EndPoint Security, Zoom). Administer and optimize Office 365 (Exchange, Teams, Intune, SharePoint). Set up and support SaaS platforms and integrations. Monitor system health, provision resources, and resolve incidents. Lead hands‑on response to security incidents and remediation efforts. Ensure compliance with GxP, SOX, HIPAA, and FDA 21 CFR Part 11 requirements.
• User & Business Support : Provide in‑person and remote L1 / L2 / L3 technical support across the company, including direct C‑suite assistance. Operate with excellence utilizing industry best practice process for incident management, problem management, release management, request fulfillment, and change management. Deliver expert troubleshooting for PC, Mac, and mobile devices in a cloud‑first environment. Configure and support collaboration technologies (Teams, Zoom, SharePoint, OneDrive, Egnyte). Support laboratory IT systems, instrumentation, and business process technologies. Maintain and support conferencing and video collaboration platforms (Zoom, Teams, A / V technologies).
• Projects & Technical Execution : Evaluate, design, and deploy infrastructure and service solutions. Translate business requirements into hands‑on technical deliverables. Implement and continuously improve IT services, processes, and technologies through direct execution. Create automation and scripts (Power Automate, PowerShell, Python, etc.) to improve efficiency and reliability. Administer software licensing and associated procurement and payment activities.

Required Skills & Experience

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