Technical Service Manager

Technical Support Manager

Primary responsibilities will include :

• Provide unbranded home country technical support which will include :
• Supervision of inward chick deliveries through to the first 7 days of life on customer's farms.
• Liaison for urgent technical issues linking with assigned technical manager.
• Translation and review of translated technical literature to support local industry.
• Liaison and link to local industry associations or organizations.
• Gather local market intelligence.
• Regularly accompany technical managers on visits across the region for the purpose of learning different approaches in service provision as well as exposure to different environments and challenges faced by customers.
• Assisting with the delivery of technical seminars and trade shows.
• Actively participate in industry organizations.
• Produce monthly technical reports and customer visit reports according to customer contact.
• Understanding the customer's objectives and forming long-term business partnerships in order to satisfy customer requirements.
• Developing plans and deploying resources to service customers in order to improve product performance and achieve set objectives.
• Work with assigned clients to establish and monitor technical service objectives.
• Building relationships with colleagues and customers (internal& external).
• Understanding and communicating modern management practices in the local industry.
• Influencing through effective persuasion to drive change and improved product performance.
• Maintaining a high level of technical knowledge through communication with relevant Aviagen personnel and participation in Asia technical seminars / workshops.

Qualification :