Project Coordinator, Healthcare Operations

Job Summary and Responsibilities

Responsible for the coordination, general oversight, and overall success of operational projects. Project

Coordinator will lead implementation of new operational projects developed by CHI Memorial Oncology and CHI

Memorial Physician Enterprise and facilitate communication and feedback through responsible parties to ensure

project success and completion. Under general supervision, supports the administrative requirements within the

practices to ensure safety, best practice and high quality standards of care are maintained. Interacts directly and

indirectly with internal and external providers as well as the market leadership team, delivering excellent

customer service. An integral member of the Oncology / MHPF team by completing administrative duties,

generating reports and clinical data abstraction working in conjunction with administration, managers, and

physicians.

Essential Function

Assists Oncology and MHPF teams to develop efficiencies in workflows across the PE and Oncology service line

Responsible for generating intuitive reports and analyzing data to design key performance metrics and tracking

tools.

Excellent written and verbal communication skills, interpersonal, and collaborative skills

Capable of handling multiple diverse and complex assignments concurrently.

Experience with shifting priorities, demands, and timelines

Coordinate project teams, define scope, develop and manage project plans and project budgets across multiple

simultaneous projects

Facilitate weekly and as-needed operational meetings for project key stakeholders, ensuring the current projects

are up-to-date and complete.

Assist in the creation of SBAR proposals for new business benefiting Oncology and MHPF and ensuring timely

delivery prior to deadlines.

Facilitate and lead any short-term projects that are presented by the Oncology and MMS Administrative team and

ensure timelines and objectives are met effectively.

Responsible for assisting new physicians with our Hospitalists’ department onboarding.

Develops and maintains professional relationships with key stakeholders across the organization.

Maintain privacy and confidentiality in and out of the workplace

Update policies and procedures as needed

Coordinate practice improvement strategies within the organization

Develops tools and processes to optimize patient experience

Works in conjunction with practice managers to identify strategies to meet contract obligations

Generates Risk-Stratification and Predictive Modeling reports

Abstracts meaningful data from the AEHR / clinic medical record of identified high-risk consumers

Actively participates in quality activities by communicating and coordinating with the management teams in the

development of tools for optimal consumer outcomes and report findings

Accountability for results :

Understands and self-manages to support system goals, including improvements in quality, cost of care and

member experience for the determined population.

Identifies opportunities for improvement (at individual, clinic and system levels) and actively works with the

healthcare and MMS team to correct or improve results.

Responds promptly to inquiries.

Expresses thoughts and ideas one-on-one and in teams.

Exercises good listening skills.

Demonstrates attention, and conveys understanding of the comments or questions of others.

Positive interaction with customers, (., patients, visitors, physicians, and team members.

Deals effectively with stressful situations.

Takes ownership of the customer’s problem.

Looks for ways to improve service and introduce new work procedures that saves time, effort, and money.

Applies the knowledge and skills needed to do the job.

Keeps informed about practices, procedures, and new developments related to own work.

Willing to work extra, if needed.

Offers assistance to peers.

Perform other duties as assigned.

Job Requirements

Education :

High School Graduate or

High School GED Required and

Associates Degree or OR high school

graduate with 4 years of healthcare

experience or other related industry experience

Where You'll Work

CHI Memorial Mountain Management

CHI Memorial Medical Group (Mountain Management Services), now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health, is a Management Service Organization (MSO) that provides comprehensive office management services for all Memorial Health Partners and many physicians in private practice. We are proud to be a part of the regional referral center of choice providing health care throughout Southeast Tennessee and North Georgia.

We care about our employees’ well-being and offer benefits that complement work / life balance.

We offer the following benefits to support you and your family :

Employee Assistance Program (EAP) for you and your family

Health / Dental / Vision Insurance

Flexible spending accounts

Voluntary Protection : Group Accident, Critical Illness, and Identity Theft

Adoption Assistance

Paid Time Off (PTO)

Tuition Assistance for career growth and development

Matching Retirement Programs

Wellness Program

If you are passionate about the patient experience and ready to join our nationally recognized hospital, connect with us today!