Associate Supervisor

Associate Manager

Location : Leominster, MA, United States

Pay Range : Our starting pay ranges from $19.77 to $24.12

Savers Benefits

Geographic & job eligibility rules may apply

Healthcare Plans

Comprehensive coverage (medical / dental / vision) at a reasonable cost

Specialized health programs Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain)

Paid Time Off

Sick Pay

Vacation Pay - Approximately 1-2 weeks

6 paid holidays plus 1 to 2 additional floating holidays

Team member discounts

Up to 50% off store merchandise

Flexible spending accounts

Use pre-tax dollars for eligible health and day care expenses

Employee Assistance Program (EAP)

A whole suite of free tools and resources to manage life's challenges and maintain a healthy work-life balance

Retirement Plan

A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.

Life insurance

Company provided peace of mind and the option to purchase a supplemental plan

Additional Benefits

Performance Merit Increases

Who We Are

GreenDrop is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly.

By partnering with nonprofit organizations, we redirect millions of pounds of quality, pre-owned items away from landfills and back into closets and homes for reuse.

GreenDrop accepts donations on behalf of our nonprofit partners and pays them for those items, providing critical funding for their missions. Community donated goods are then given a second chance to be loved again in local thrift stores. Learn more about GreenDrop at gogreendrop.com.

What You Can Expect

• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive expansion plans, we recognize the importance of the continued growth and development of our team members.
• We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.

What You Get

Comprehensive onboarding and training from day one.

In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

Benefits offerings including :

Summary

The GreenDrop Associate Manager role is critical to our success and helps to ensure that we reach our goal of providing exceptional service to our donors each day. This highly self-motivated individual will lead by example and demonstrate our Company's core values as well as respect, honesty, integrity, diversity, inclusion, and safety.

Essential Job Functions

Train and coach the Associate Manager in Training role, new team members, as well as existing team members on all company policies and procedures

Responsible for actively engaging in the field with direct oversight to 20 to 30 sites on a regular basis

Responsible for all direct report functionality of an Area Manager which includes hiring, coaching, counseling, firing duties, tracking time, and any other people management / development needs

Support Area Manager by reviewing applications, conducting interviews, selection of talent, and completing onboarding activities

Manage supplies, assets, and all maintenance requests at each site

Ensures timely requests of all pickups are communicated

Independently and collaboratively interacts with donors while exercising good judgment

Maintains a positive and optimistic disposition, and demonstrating a successful customer focused mindset

Able to work independently without supervision and hold a high level of integrity and independent decision making

Builds a culture of customer service by providing donors with friendly, helpful, and efficient service in every interaction i.e., impeccable donor / customer interactions, appropriately representing the GreenDrop brand while in uniform

Assists donors and truck drivers with donated merchandise, including unloading donations from vehicles; treats donated items respectfully; communicates the company's nonprofit relationship; and invites donors to "come back again" and to encourage their family and friends to do the same.

Work efficiently and call for additional assistance as needed.

Follows standards in place to protect Team Members and donors to provide a safe environment to work which includes but is not limited to, picking up loose items on the floor, cleaning up breakages or spills, cleaning and disinfecting to required standards, and following product safety guidelines

Takes responsibility for reporting any hazard or injury to management

Wear tablet holder while recording donor information in company iPad

Continuously organize donations in the stock room throughout the shift

Complete and send daily and weekly supply needs to the Area Manager

Other duties assigned by manager

Job Description

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Required Knowledge, Skills and Abilities

Ability to lead and manage effective teams and lead within a team environment

Demonstrate customer service skills

Ability to identify problems and recommend solutions

Attention to cleanliness, organization and detail

Reliable transportation and commitment to attendance and punctuality

Honesty and integrity

Ability to communicate orally and in writing and possess excellent verbal and written communication skills

Ability to set priorities, meet deadlines and multi-task with minimal supervision

Ability to work independently or as part of a team

Ability to maintain confidentiality of all information

Basic math skills

Working knowledge of Microsoft Office including Word, Excel, and Outlook.

Willing and able to work a flexible schedule as position dictates

Satisfactory pass physical and background exams

Clean driving record

Ability to work within Saver's culture

Minimum Required Education, Training and Experience

High school degree or equivalent

Minimum of 2 years in a supervisory customer service role leading 10 or more team members

Physical Requirements

Reaching overhead 30% of time

Pushing and pulling 65% of time

Standing 100% of time

Bending and crouching 60% of time

Repetitive use of hands 70% of time

Grasping items with hands 80% of time

Lifting and carrying 50 lbs

FLSA Status

Non-Exempt

Tools and Equipment Used

Cell phone and / or laptop for data entry

Cell phone to communicate

Use all company supplied safety equipment as defined in the operating and safety manuals

Travel

Must be able to travel between 20-30 sites on a regular basis within geographic territory as well as assist in neighboring territories when needed

Car travel within