AI Business Analyst (Summer Intern)RR Donnelley • Warrenville, Illinois, USA
AI Business Analyst (Summer Intern)
RR Donnelley • Warrenville, Illinois, USA
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job_description.job_card.job_descriptionStudy and model business processes : run discovery sessions document current state (swimlanes / BPMN) identify pain points and propose AI-enabled future states. Analyze AI fit : evaluate when to use LLMs RAG classification summarization routing or agentsand when not to. Understand agentic patterns : describe how agents plan call tools / APIs use memory maintain state and hand off to humans; outline guardrails and escalation paths. Map data for AI use cases : catalog sources fields and schemas; define data contracts lineage and quality checks; flag PII / PCI / PHI and privacy controls. Write crisp requirements : convert discoveries into epics user stories and acceptance criteria; define non-functional needs (latency accuracy observability cost). Partner with IT development : align on service interfaces tool access and testing plans; support POCs A / B tests and pilot rollouts. Measure impact : define success metrics (cycle time deflection accuracy CSAT / NPS) build simple dashboards and report results. Support change & enablement : contribute to runbooks prompts / playbooks quick-start guides and stakeholder updates. How enterprise processes really work (and break) at scale How agentic systems are designed evaluated and governed How to move a use case from idea POC pilot production with measurable ROI Working toward a Bachelors / Masters in Business Information Systems Data Science Industrial Engineering CS or similar. Familiar with core LLM / AI concepts : tokens / context windows embeddings vector search RAG tool use / functions agents vs. chains prompt patterns and evaluation basics. Comfortable with process mapping (BPMN / UML / swimlanes) and requirements writing (user stories acceptance criteria). Basic data skills : reading schemas simple SQL joining tables understanding APIs / JSON; able to draft a data dictionary. Strong communicator who can translate between business and technical audiences; organized curious and bias-to-action. Exposure to agent frameworks (e.g. LangGraph AutoGen CrewAI) or orchestration (workflows state machines events). Experience with prompt engineering and evaluation (hallucination tests golden sets rubrics or offline evals). Hands-on with BI tools (Power BI / Tableau / Looker) and Python for notebooks; basic version control (Git). Awareness of LLM platforms (Azure OpenAI / OpenAI Bedrock Vertex) vector DBs (pgvector / FAISS / Pinecone) and observability (Langfuse Weights & Biases). Understanding of risk & governance : data privacy security prompt / PII redaction model / usage logging human-in-the-loop.
RRD is looking for a dynamic and motivated student to join our Digital Transformation Team as an AI Business Analyst Summer Intern!!
- THIS IS A HYBRID POSITION!
Why this role
Help translate AI from buzzword to business value. Youll map real processes spot high-impact AI opportunities and turn them into clear requirements our IT development team can buildwithout having to write production code yourself.
What youll do
What youll learn
Qualifications :
Nice-to-haves
Additional Information :
The rate of pay for this role at the noted location is $24.00 / addition to base pay depending on the role the total compensation package may also include overtime shift differential call-in and stand-by pay. RRD offers benefits including medical dental and vision coverage paid time off disability insurance 401(k) with match life insurance and other voluntary supplemental insurance coverages plus tuition assistance maternity leave adoption assistance and employer / partner discounts.
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD is an Equal Opportunity Employer including disability / veterans
Remote Work : No
Employment Type : Full-time
Key Skills
Microsoft Office,Public Relations,Google Docs,Data Collection,MailChimp,Microsoft Word,Dermal Fillers,Microsoft Powerpoint,Research Experience,Microsoft Excel,Adobe Photoshop,Writing Skills
Experience : years
Vacancy : 1
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