Customer Service Administrator

Job Description

Job Description

Description :

VP Supply Corp is one of the nation's largest distributors of plumbing, HVAC, and electrical supplies. We have over 350 employees with 15 locations across Western New York and Pennsylvania. For over 50 years, we have proudly served residential customers as well as contractors and municipalities across a variety of industries.

Position Overview :

Our Operations Team is seeking to hire a Customer Service Administrator with at least 1 year of high call volume experience & cashiering to join our Rochester branch.

The schedule for this position is Monday - Friday 8 : 00 AM - 5 : 00 PM.

We are looking for highly reliable candidates that are forward-looking, innovative, enthusiastic, and ambitious team players. Qualified candidates will be motivated self-starters with superb judgment and communication skills, a commitment to excellence and ability to thrive in a fast-paced, team-oriented environment.

Responsibilities :

• Answer between 250 - 350 calls per day (high call volume) and dispatch to the appropriate department, ensuring high customer service and quick response times.
• Scan approximately 300-350 sheets per day and accurately index customer invoices (to be done in between calls, during down time).
• Greet customers in a timely, professional, and courteous manner.
• Coverage of the Cash office for up to 3 hours per day - Processing cash and credit card transactions.
• Balance the cash drawer and prepare daily cash reports. Process reconciliations, as required by accounting a least once a day.
• Perform miscellaneous administrative related duties, as assigned.

Requirements : Qualifications :

Work Environment :