Desktop Support TechnicianCynet Systems • Waco, TX, United States
Desktop Support Technician
Cynet Systems • Waco, TX, United States
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job_description.job_card.job_descriptionBachelor's degree or equivalent experience (i.e. 7+ years' experience in an IT technical role). 5+ years' direct experience supporting C-Suite executives and other VIP staff. 7+ years' experience in desktop hardware, operating systems, smartphones, and printers. 7+ years' experience in Microsoft products (Windows, Office, Outlook, Skype, etc.). 7+ years' experience in business communication platforms such as messaging, video conferencing, telephony etc. Certification or other similar Microsoft certifications a plus. Basic knowledge of network hardware including firewalls, routers, access points, bridges, switches, patch panels a plus. Hands-on troubleshooting experience with the ability to perform under intense scrutiny. Working technical knowledge of current protocols, operating systems, and standards. Strong written and oral communication skills with a focus on executive level support nalytical and problem-solving abilities, with keen attention to detail. Self-motivated and directed, with the ability to effectively prioritize and execute. Experience working in a team-oriented, collaborative environment. Strong customer-service orientation with a focus on customer satisfaction. Highest degree of professionalism and integrity. bility to research and test new technologies and solutions. Time management and organizational skills.
Job Description : Responsibilities :
- Deliver world-class IT support to onsite and remote end users.
- Independently resolve complex, break / fix issues in person or via telephone Troubleshoot Windows 10 Microsoft Office 2013 - 365; Outlook, Excel, Word, PowerPoint, Teams, iOS & Android operating systems, Internet / Intranet, Anti-virus, Disk encryption, VPN, Webex and Printing. Perform installations, replacements, imaging, upgrades, and other hardware / software related tasks as needed.
- Setup and monitor high-priority executive meetings utilizing collaboration and AV services.
- Provide smart hands support for network and voice services.
- Provide recommendations regarding new technologies to better support all executives, and users.
- Perform regular walkthroughs to provide proactive support to high visible individuals.
- cts as a resource for IT projects and initiatives in other functional areas as needed.
- Receive and respond to incoming requests in a timely manner including occasional after-hours support.
- Follow set procedures for logging, reporting, and statistically monitoring desktop operations.
- Present the facts transparently to promote collaborative solutions.
Job Requirements :
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Desktop Support Technician • Waco, TX, United States
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