Talent.com
Technical Support Representative - Onsite
Technical Support Representative - OnsiteTeleperformance USA • Brownsville, TX, United States
Technical Support Representative - Onsite

Technical Support Representative - Onsite

Teleperformance USA • Brownsville, TX, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Category : Technical Support

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include :

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen .

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

This position will be based on-site at our Brownsville, Texas location.

Your Responsibilities

As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.

  • Provide front line, first level, technical assistance for consumers
  • Supporting Client specific high speed internet services delivering an exceptional customer experience
  • Resolve technical problems, within a fast paced, customer facing environment
  • Troubleshooting and issue resolution assistance with Client service and / or devices specific issues including internet connectivity and performance troubleshooting.
  • Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
  • Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
  • Demonstrate advanced product knowledge and he ability to solve customer issues.
  • Resolve customer issues on the first call as frequently as possible.
  • Open and manage trouble ticket system for user issues, Data Network, OS issues.
  • Be patient, courteous and friendly with customers at all times.
  • Demonstrate a positive attitude.
  • Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
  • Adhere to all work schedule assignments.
  • Abide by and support management directives and adhere to all TP policies.
  • We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

    Qualifications :

  • High School Diploma or equivalent.
  • Minimum of 6 months of customer service experience.
  • Must be 18 years of age or older.
  • Ability to type at least 25 words per minute.
  • Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
  • Customer service and / or sales experience preferred.
  • College degree preferred but not required.
  • Key Competencies :

  • Process Excellence :  Demonstrate commitment to following established procedures and be customer service driven.
  • Collaboration :  Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
  • Communication :  Outstanding communication, listening, and analytical skills.
  • Organizational Skills :  Strong organizational and problem-solving skills.
  • Emotional Intelligence :  Ability to prioritize tasks and work well under pressure while remaining focused.
  • Open-Mindedness :  Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
  • Critical Thinking :  Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
  • Solution-Oriented : Proactive approach to problem-solving with a focus on creating a positive customer experience.
  • Be Part of Our TP Family

    It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

    EOE / Disability / Vets

    serp_jobs.job_alerts.create_a_job

    Technical Support Representative • Brownsville, TX, United States

    Job_description.internal_linking.related_jobs
    Remote Computer User Support Specialists (Professional, Scientific, and Technical Services) - AI Trainer ($60-$110 per hour)

    Remote Computer User Support Specialists (Professional, Scientific, and Technical Services) - AI Trainer ($60-$110 per hour)

    Mercor • Brownsville, Texas, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Mercor is recruiting • •Computer User Support Specialists who work in Professional, Scientific, and Technical Services Sector • • as independent contractors working on a research project • •for one of ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Certified Surgical Tech Full Time Days

    Certified Surgical Tech Full Time Days

    Valley Baptist Medical Center - Brownsville • BROWNSVILLE, Texas, United States
    serp_jobs.job_card.full_time
    This position may qualify for a sign-on bonus.The Surgical Technologist demonstrates basic knowledge and skills in the scrub role, necessary to provide assistance during surgical procedures perform...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Internal Medicine

    Internal Medicine

    The Inline Group • Brownsville, Texas, US
    serp_jobs.job_card.full_time
    Internal Medicine physician employment in Texas : The Inline Group -.Hours : Monday - Friday 8 am - 5 pm.Average Patients seen : Average patient census is 10-12. Compensation : Annual earning potentia...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Information Technician II (Brownsville)

    Information Technician II (Brownsville)

    Octagon Consulting, LLC • Brownsville, TX, US
    serp_jobs.job_card.full_time +1
    THE OPPORTUNITY : The City of Brownsville is in a transformative period driven by significant public and private investments such as the expansion of the Brownsville-South Padre Island Airport Termi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    OR Aide PRN

    OR Aide PRN

    Texas Staffing • Brownsville, TX, US
    serp_jobs.job_card.full_time
    Do you have the PRN career opportunities you want with your current employer? We have an exciting opportunity for you to join Valley Regional Medical Center which is part of the nation's leading pr...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Travel CT Tech - $2,392 to $2,673 per week in Los Angeles, CT

    Travel CT Tech - $2,392 to $2,673 per week in Los Angeles, CT

    AlliedTravelCareers • Los Angeles, CT, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Prime Time Healthcare to find a qualified CT Tech in Los Angeles, Connecticut!.Now Hiring : Allied Healthcare CT - Los Angeles, CA. Contact us for Pay Information....serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Online Remote Work

    Online Remote Work

    Online Consumer Panels America • Brownsville, Texas, US
    serp_jobs.filters.remote
    serp_jobs.job_card.part_time +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Network Administrator (Brownsville)

    Network Administrator (Brownsville)

    Advantage Technical • Brownsville, TX, US
    serp_jobs.job_card.part_time
    Were looking for an AMI Network Administrator to support and maintain a large Advanced Metering Infrastructure (AMI) network. This role focuses on keeping AMI routers, gateways, and meter nodes comm...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Patient Care Tech PRN

    Patient Care Tech PRN

    Texas Staffing • Brownsville, TX, US
    serp_jobs.job_card.full_time
    Patient Care Tech PRN Opportunity.Join Valley Regional Medical Center, part of HCA Healthcare, and be a crucial member of our collaborative nursing care team. We deliver hands-on care and create a s...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Asbestos Worker - Brownsville

    Asbestos Worker - Brownsville

    SMS Mill Services, LLC. • Brownsville, TX, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    SMS Shipbreaking, LLC is one of the few approved ship recyclers in the nation and also handles the dismantling and recycling of oil drilling rigs and oil production platforms.An industry prioritizi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Online Work From Home

    Online Work From Home

    Online Consumer Panels America • Brownsville, Texas, US
    serp_jobs.filters.remote
    serp_jobs.job_card.part_time +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Remote Online Product Support - No Experience

    Remote Online Product Support - No Experience

    GLOCPA • Brownsville, Texas
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    IT Desktop Support Technician

    IT Desktop Support Technician

    Signature Consultants • USA, Texas, TX : Locals Only : 100% Onsite!
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Austin, TX (5 days / week, 8a-5p CST).Provide end-user technology support for a highly interactive Austin office, handling tickets submitted via phone, walk-ups, and the ticketing system.Support incl...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Supportive options in Brownsville, TX.

    Supportive options in Brownsville, TX.

    Wyndy LLC • Brownsville, TX, United States
    serp_jobs.job_card.full_time
    We are seeking dedicated individuals to join our team of Supportive Options.As a member of our team, you will provide invaluable assistance and support to individuals in need.You will collaborate w...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Work from Home - Online Product Support (Entry Level)

    Work from Home - Online Product Support (Entry Level)

    GLOCPA • Del Mar Heights, Texas
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Information Technician II

    Information Technician II

    Octagon Consulting, LLC • Brownsville, TX, United States
    serp_jobs.job_card.full_time
    THE OPPORTUNITY : The City of Brownsville is in a transformative period driven by significant public and private investments such as the expansion of the Brownsville-South Padre Island Airport Termi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Remote First-Line Supervisors of Office and Administrative Support Workers - AI Trainer ($80-$120 per hour)

    Remote First-Line Supervisors of Office and Administrative Support Workers - AI Trainer ($80-$120 per hour)

    Mercor • Brownsville, Texas, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    About the Role • • Mercor is seeking experienced • •First-Line Supervisors of Office and Administrative Support Workers • • to support a leading AI lab in advancing research and infrastructure for next-...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Caregiver Brownsville

    Caregiver Brownsville

    BrightSpring Health Services • Brownsville, TX, United States
    serp_jobs.job_card.full_time
    ResCare Community Living - Direct Support Professional.Thank you for reviewing our Direct Support Professional position at ResCare Community Living. As a DSP, you play a crucial role in helping us p...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted