Technical Account Manager

Technical Account Manager

As a Technical Account Manager at Aptible, you'll establish and deepen relationships with our SMB customers our largest customer segment by customer count and help them realize the full value of Aptible across their organization. Reporting directly to our Head of Customer Success, you'll onboard new customers, deliver ongoing support and enablement, and drive customer retention and expansion.

What You'll Do : First 30 Days

You'll develop a thorough understanding of our product and pricing.

You'll establish new relationships with customers via introductory calls.

You'll start taking on support tickets, in partnership with the Customer Experience Team.

First 60 Days

You'll continue to establish new relationships with customers via introductory calls and dedicated Slack channels.

You'll be able to speak to general cost optimization best practices on Aptible.

You'll start to increase revenue under contract for our SMB customers.

First 90 Days

You'll implement automations and playbooks at various steps of the customer journey.

You'll implement contracts in our billing system and make improvements to the contract / renewal process.

You'll take ownership of assigned accounts and ongoing relationship building.

What We're Looking For :

Must-Haves

3-5+ years of experience in Technical Account Management, or relevant customer-facing and / or technical role. (Bonus : You have experience in the developer tools space.)

You have strong organizational, prioritization, and time management skills.

You have strong verbal and written communication skills, and excel at articulating complex concepts to technical and non-technical stakeholders.

You have a strong interest in joining a small, highly collaborative Customer Success Team, and a track record of success in fast-paced environments.

Nice-to-Haves

You have experience in Sales, particularly in the developer tools space.

You're passionate about leveraging AI technology to improve how you and your teams operate.

You Should Apply If :

You're comfortable discussing technical topics with a variety of stakeholders.

You're willing to experiment, give and receive feedback, and continuously learn.

You want to answer support tickets and partner closely with our Customer Experience Team.

Interview Process :

We want to make the experience of interviewing with us as delightful, efficient, fair, respectful, and transparent as possible. A typical process at Aptible might include the following steps. Please note that this may vary by role, and details will be provided to you early on in the process.

Introduction to Aptible with the Hiring Manager

Take-Home Project (You will be compensated for completing this.)

2-3 Interviews with Aptible Team Members

References

If you have a disability or special need that requires accommodation, please let your Recruiter and / or Hiring Manager know.