Help Desk Associate

Job Summary

Receives telephone calls from users seeking assistance with computer software, hardware, mobile devices, email, or operating systems. Diagnoses and troubleshoots initial hardware and software errors from users and identifies possible resolutions or support escalation needs. Enters detailed information into the help desk software and completes appropriate follow-up to ensure the problem is resolved. Resolves basic problems while on the phone (i.e. unlocking documents, resetting passwords, rerouting print jobs). Works with other IT team members to research problems and find solutions. Answers questions, applying knowledge of computer software, hardware, procedures, and internal knowledge databases.

Responsibilities

Essential Functions

Develops and maintains effective working relationships with customers, vendors, and others

Ensures customer satisfaction and addresses problems and complaints as they arise.

Initiates timely communication with the supervisor regarding Help Desk problems and related measures as defined with the supervisor.

Ensures the collection and maintenance of accurate department information as requested in accordance with the requirements of the company's information system.

Receives telephone calls, emails and instant messages from users seeking assistance with computer software, hardware, mobile devices, email, or operating systems.

Diagnoses and troubleshoots initial hardware and software errors from users and identifies possible resolutions or support escalation needs.

Enters detailed information into the help desk software and completes appropriate follow-up to ensure the problem is resolved.

Resolves basic problems while on the phone (i.e. unlocking documents, resetting passwords, rerouting print jobs)

Works with other IT team members to research problems and find solutions.

Answers questions, applying knowledge of computer software, hardware, procedures, and internal knowledge databases.

Uses remote control capabilities to view user errors or to diagnose issues

Sets up users for system access and security roles.

Non-essential Functions

Provides accurate, timely documentation of expenses and other information as requested.

May write or revise user training manuals and procedures.

May develop or assist in the development of training materials

Trains or assists in training users on software and hardware.

Assists in the maintenance of IT department inventory and purchasing systems.

May create reports related to internal information technology specifications or needs

Performs other duties as assigned by supervisor or designate.

Qualifications

Two-year degree in Computer Technology or the equivalent in work experience.

Four-year Computer Science degree helpful.

Knowledge of Windows PCs is essential.

Ability to read, write and speak in English required.

Prefer working knowledge of Microsoft Office (Excel, Word, Access, and PowerPoint), Internet, Outlook and SAP software.

Skills and Abilities

Excellent interpersonal, written and verbal communication and customer service skills

Ability to effectively plan and organize.

Excellent customer service skills include being competent, accurate, responsive and engaged.

Ability to work effectively as a team with all BSE personnel.

• Skills

Customer service oriented, Help desk support

• Top Skills Details

Customer service oriented,Help desk support

• Additional Skills & Qualifications

Excellent customer Service skills and communication are essential for this role.

• Experience Level

Intermediate Level

• Job Type & Location

This is a Contract position based out of Fargo, ND.

• Pay and Benefits

The pay range for this position is $18.00 - $25.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully onsite position in Fargo,ND.

• Application Deadline

This position is anticipated to close on Nov 28, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.