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Director of People Operations
Director of People OperationsParticle Health • New York City, New York, USA
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Director of People Operations

Director of People Operations

Particle Health • New York City, New York, USA
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About Particle

Particle Health is revolutionizing healthcare data analytics and interoperability. Our mission is to unlock the power of medical records in an intelligent platform that focuses health back on the patient.

Through our modern data platform we enable healthcare innovatorsranging from value-based care providers and payers to digital health companies and health systemsto access standardized real-time patient data. By bridging fragmented data silos Particle empowers organizations to tackle critical use cases such as care coordination risk stratification patient identity management and regulatory compliance with ease and precision.

Our solutions of Snapshot Signal Navigator and Workbench address the complex challenges of healthcare data analytics and interoperability helping our customers transform data into actionable insights improve patient outcomes and streamline workflows.

About the Role

Were looking for a hands-on Director of People Operations who can build and execute our people strategy while rolling up their sleeves for day-to-day HR work. Youll work autonomously own the full employee lifecycle and be the teams first point of contact for all things people-related.

Location & Work Schedule

This hybrid role is based in New York City. We strongly prefer candidates who are within commuting distance and able to work from our NY office two days per week (Tuesdays and Thursdays).

Key Responsibilities :

Employee Experience & Culture

  • Assess and help improve comprehensive onboarding programs for new hires
  • Manage employee lifecycle experiences from the first day through career milestones
  • Handle sensitive employee relations issues with discretion and care escalating to legal when required
  • Develop and execute employee engagement initiatives and culture-building activities for a hybrid workplace environment
  • Conduct exit interviews and analyze feedback to improve retention
  • Partner with Executive Assistant on team-building events and recognition programs
  • Monitor employee satisfaction through surveys and feedback mechanisms

Talent Acquisition Leadership

  • Oversee the recruiting function and collaborate with hiring managers to define role requirements
  • Partner with and manage external recruiters and recruitment agencies
  • Draft compelling accurate job descriptions that can attract top talent
  • Design and optimize hiring processes for efficiency and candidate experience
  • Manage candidate pipeline and communication throughout the recruitment process
  • Ensure positive candidate experience from application through offer / rejection
  • Track recruitment metrics and improve hiring processes based on data
  • Coordinate reference checks and background verification processes
  • Process Innovation and Execution

  • Own and execute performance review cycles in Lattice
  • Develop update and communicate employee policies and procedures
  • Design and coordinate training programs and professional development opportunities
  • Execute seamless onboarding and offboarding processes
  • Identify process inefficiencies and implement scalable improvements
  • Maintain employee records and ensure data accuracy in HRIS systems
  • Handle day-to-day HR operations including fielding questions from staff ensuring a smooth virtual office and supporting any escalated issues from teams or managers
  • Management & Strategic Partnership

  • Provide direct management and mentorship to the Operations Manager ensuring smooth execution across IT procurement internal tools / systems and NYC office operations.
  • Coordinate with our PEO for payroll benefits and compliance
  • Manage relationships with HR vendors benefits providers and service partners
  • Ensure compliance with federal state and local employment laws and regulations
  • Stay current on employment law changes and update policies accordingly
  • Provide guidance on compensation promotions and organizational structure decisions
  • Support the CEO and CoS in workforce planning and headcount management
  • Prepare HR reports and analytics for the leadership team
  • Work autonomously with minimal oversight while keeping the CEO informed on key decisions
  • Balance startup agility with necessary HR structure and scalability
  • What We Seek :

  • 7 years HR experience with progression from generalist to leadership roles
  • Previous experience as the sole or senior-most HR person at an earlier-stage startup (Series A-C)
  • A passion for and interest in designing and rolling out programming that creates a strong and unified hybrid culture
  • Proven track record in hands-on HR leadership roles comfortable with both program design and execution
  • Experience working independently and reporting directly to executive leadership
  • Demonstrated ability to manage sensitive employee situations with discretion
  • Experience building and scaling people operations in growing companies
  • Comfortable being the sole HR leader and primary point of contact for all people matters
  • People management experience preferred
  • Solid understanding of employment law and compliance requirements
  • Why Particle Health

  • Purposeful Work : Contribute to projects that directly improve healthcare access empower providers and enhance patient outcomes.
  • Collaborative Culture : Thrive in a mission-driven curiosity-fueled environment where ownership and bold ideas are celebrated.
  • Flexibility & Balance : Enjoy unlimited PTO and a hybrid work schedule giving you a mix of energizing in-person collaboration and remote work time. We also provide free lunch on Tuesdays and Thursdays when our team is in the office!
  • Bonus Program : Get rewarded for great workour twice-a-year bonus program reflects both your contributions and our overall success.
  • Comprehensive Benefits :
  • 95% employer-paid health benefits for you and generous coverage for your family.
  • Employer-funded 401(k) contribution to help you build a secure future.
  • Mental health benefits to support your well-being.
  • Invest in Your Future : Receive employee equity ensuring you share in the companys success.
  • Family Support : Access 14 weeks of fully paid parental leave so you can focus on what matters most.
  • At Particle Health your contributions dont just impact the companythey shape the future of healthcare. Join us and lets make a difference together!

    Compensation Range : The salary range for this role is $160000 - 180000 annually. Actual salaries are based on a few different factors unique to each candidate including their skills experience qualifications and other job-related reasons. Our compensation ranges are designed to be competitive equitable and growth-oriented.

    #LI-Hybrid

    At Particle Health we believe diversity is a strength that drives and fuels our mission to transform healthcare. We are proud to be an equal opportunity employer and are committed to creating an inclusive supportive environment where everyone can thrive. We welcome and celebrate individuals of all backgrounds perspectives and experiences regardless of race religion color national origin gender sexual orientation age marital status veteran status or disability. Our commitment to diversity reflects our core valuesintegrity curiosity boldness ownership and persistenceand our belief that our differences make us stronger as a team and a company.

    Data Privacy Notice for Employees and Candidates

    For more info about Particle and our team check out the resources & links included.

    Recruitment Scam Alert

    Weve been made aware of attempts by scammers impersonating Particle Health or our team members to post fake job listings conduct fraudulent interviews or issue fake offer letters. These scams may involve :

  • Requests for personal or financial information
  • Interviews conducted only via text or messaging apps
  • Emails that dont come from an @
  • Offers for jobs you didnt apply for
  • Please note :

  • We will never ask for money gift cards or personal financial details at any stage of our hiring process
  • All legitimate communication will come from an official @ address
  • Our hiring process always includes video interviews never just text
  • If youre unsure about the legitimacy of a communication dont hesitate to contact us at . Were here to help.

    Required Experience :

    Director

    Key Skills

    Risk Management,Negiotiation,Operational management,Smartsheets,Strategic Planning,Team Management,Budgeting,Leadership Experience,Program Development,Supervising Experience,Financial Planning

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Yearly Salary Salary : 160000 - 180000

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