Key Account Manager

Key Account Manager

We're hiring a Key Account Manager (KAM) to own strategic brand relationships end-to-end. You'll drive revenue growth across assigned accounts, deliver high-impact influencer campaigns on time, and be the go-to partner for brand solutions. This is a hybrid role spanning account management, business development, brand strategy, campaign delivery, and customer success.

Responsibilities

• Own a mapped book of enterprise & mid-market accounts; build quarterly brand growth plans focused on increasing on-platform spend (Famous & Amplify).
• Map annual / quarterly media plans and budget owners; align on category moments, new launches, and always-on programs to expand wallet share.
• Identify expansion plays : additional product lines, markets, creator formats, licensing, Amplify add-ons, and paid amplification; convert to multi-quarter commitments.
• Run regular QBRs / MBRs with ROI stories, growth recommendations, and next-quarter roadmaps aimed at spend uplift.
• Forecast renewals and expansions accurately in HubSpot; maintain immaculate notes and activity logs.
• Manage change requests, brand safety, compliance, and approvals; proactively unblock issues.
• Translate business objectives into creator strategies, deliverables, budgets, and KPIs (reach, views, CPV / CPA, content rights, exclusivity, attribution windows).
• Prepare proposals with data-backed shortlists, pricing, and timelines; align on scope and success metrics.
• Build ROI-backed business cases to migrate off-platform / agency budgets onto Famous & Amplify.
• Act as first responder for brand issues; triage, resolve, and document RCAs and playbooks.
• Monitor response and resolution SLAs; escalate early when risks appear.
• Publish weekly / monthly scorecards (campaign health, creator performance, ROI, learnings).
• Partner with analytics to optimize creators, formats, sequencing, and paid amplification.

Requirements