Strategic Customer Success Manager

Strategic Customer Success Manager

Team : Sales

Prolific

Prolific is not just another player in the AI space we are the architects of the human data infrastructure that is reshaping the landscape of AI a world where foundational AI technologies are increasingly commoditized its the quality and diversity of human-generated data that truly differentiates products and models. Our Strategic Sales and Success team works with most of the worlds leading frontier AI model creators on one of their highest priority initiatives.

The role

As a Strategic Customer Success Manager you will partner with frontier AI model creators who are making headline news every day ensuring they achieve breakthrough value through our human data this role you will lead adoption consumption development and value realization as a trusted advisor for AI research program management and business stakeholders. You will own the end-to-end success lifecycle guiding customers from onboarding to maturity expansion renewal and advocacy while collaborating with your counterparts on Prolifics Services Support Sales Solutions Engineering Product Marketing and other teams.

What youll bring to the role

• 6 years in a customer-facing strategic or enterprise customer success (and / or leadership) role ideally in a business where value is aligned with increased consumption
• Experience developing strategic success plans and orchestrating cross-functional dynamics to drive positive outcomes with customers
• Operational rigor and experience forecasting consumption to identify opportunities mitigate risk and measure growth
• Demonstrated success with navigating large organizations driving adoption and expansion and cultivating executive relationships / sponsorship
• Strong business acumen and ability to interface with senior customer stakeholders (C-Suite VP research leads) as well as technical teams (engineers data scientists product owners)
• Fundamental understanding of AI machine learning LLMs or similar conceptsenough to speak credibly about research use cases and value levers
• Desire to play an influential role in a rapidly growing innovative businesscontributing sharing ideas and expertise and helping elevate the team around you

What youll be doing in the role

Why Prolific is a great place to work

Weve built a unique platform that connects researchers and companies with a global pool of participants enabling the collection of high-quality ethically sourced human behavioral data and feedback. This data is the cornerstone of developing more accurate nuanced and aligned AI systems.

We believe that the next leap in AI capabilities wont come solely from scaling existing models but from integrating diverse human perspectives and behaviors into AI development. By providing this crucial human data infrastructure Prolific is positioning itself at the forefront of the next wave of AI innovationone that reflects the breadth and the best of humanity.

Working for us will place you at the forefront of AI innovation providing access to our unique human data platform and opportunities for groundbreaking research. Join us to enjoy a competitive salary benefits and remote working within our impactful mission-driven culture.

Join us to enjoy a competitive salary benefits and remote working within our impactful mission-driven culture. At Prolific our compensation packages for eligible roles include base salary equity and benefits. Many roles also include the opportunity to earn a cash variable element such as a bonus or commission. Each job posting shows a salary range that reflects the minimum and maximum target for new hires based on the roles location as well as your skills experience and relevant education or training. You can check the job postings subtitle to see where the position is based. Your recruiter will also be happy to share the specific salary range for your preferred location during the hiring process.

For pay transparency the base salary range for this full-time role in San Francisco or New York is $180000 - $240000 per annum.

Links to more information on Prolific

Benefits

External Handbook

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Privacy Statement

By submitting your application you agree that Prolific may collect your personal data for recruiting and global organization planning. Prolifics Candidate Privacy Notice explains what personal information Prolific may process where Prolific may process your personal information its purposes for processing your personal information and the rights you can exercise over Prolific use of your personal information.

Required Experience :

Manager

Key Skills

Bidding,Crane,Finance Management,Accountancy,Avionics,Blackberry

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 180000 - 240000