Strategic Account Manager - Remote ( digital health technology-enabled service )

Senior Account Manager

The Senior Account Manager cultivates and maintains AssistRx's relationship with our pharmaceutical manufacturing partners. In this role, you'll be working with pharmaceutical executives (Associate Director and above) on a daily basis to ensure they are receiving maximum value from iAssist's features and services. The Pharmaceutical Account Manager presents new ideas and innovations to clients, upselling and enhancing their product and is the liaison between the pharmaceutical brand teams and all key AssistRx stakeholders.

Must Have Requirements :

Experience in a healthcare or digital health technology-enabled service, customer success role and / or customer strategic management role

Experience in project management and oversight of customer implementation and maintenance activities tracking

Solid understanding of mainstream analytical methods, solutions, and problem-solving, as they relate to customer business needs and goals

Experience with reviewing and providing insights on healthcare data analysis and reporting

Responsibilities :

Forms strategic partnership with clients by developing a working knowledge of their business goals, technical challenges and infrastructure configurations to ensure an outstanding customer experience.

Establish and maintain a role as advisor to clients and colleagues.

Present new ideas and innovations to client to upsell and enhance their products and services.

Research high-level solutions for the client.

Develop the relationship with the client through regular meetings / conference calls to review service quality and ensure they are receiving maximum benefit from iAssist's features and benefits.

Works with Client Services to solve complex support issues effectively.

Manages the delivery of recommended / agreed-upon services to achieve high client satisfaction and trust.

Determines most effective method of problem resolution by utilizing internal resources when necessary.

Primary point of contact for sales and service.

Participates in client quarterly reviews, attends annual Plan Of Action meetings and other travel as needed.

Plan milestones and track progress.

Effectively keeps others adequately informed by presenting information to everyone involved.