Office Manager

Office Manager 📍 Location :

• Lehi 🏢 Clinic : Arcadia Counseling 🕒 Job Type : Full-Time | On-Site | Monday–Friday About Us Arcadia Counseling is an expanding outpatient behavioral health practice with clinics in Sandy, Lehi, and Lindon.
• We provide individual, couples, and family counseling for a wide range of issues including depression, anxiety, trauma, suicidal ideation, and relationship challenges.
• Our mission is to foster a warm, supportive environment for both our clients and our team.
• As we continue to grow, we are seeking a dependable, organized, and compassionate Office Manager to oversee the daily operations and performance of our Lehi clinic.
• Position Summary The Office Manager is a key member of our administrative leadership team.
• This role manages the front desk and administrative staff, supports approximately 25 clinicians, and ensures smooth day-to-day operations.
• The Office Manager works closely with the Practice Manager and Clinical Directors to support both staff and clients.
• Strong proficiency in Microsoft Office and / or Google Workspace is critical for success in this role —from managing schedules, documents, and reports to maintaining efficient workflows across the team.

Key Responsibilities Staff Leadership & Training Interview, hire, train, and support office staff   Train new hires to ensure operational policies and procedures are followed   Manage performance of administrative staff (5–10 team members), including coaching, improvement plans, and termination when necessary   Coordinate front desk work schedules and approve time-off requests   Provide direct support at the front desk when needed   Hold staff compassionately accountable to performance expectations   Clinic Operations & Administration Manage front-desk operations including calls, emails, and client check-in / out   Support a team of ~25 clinicians with scheduling, communication, and operational needs   Oversee billing, collections, and insurance verification processes   Maintain accurate and confidential client records in compliance with HIPAA   Ensure office cleanliness, organization, and professional presentation   Monitor office supplies and facility maintenance   Provide timely responses to concerns raised by clients and employees   Ensure staff compliance with company policies and procedures   Generate, format, and distribute monthly operational and performance reports using Microsoft Office or Google Workspace   Report clinic updates and performance back to upper management   Process, Marketing & Technical Support Collaborate with the Practice Manager on workflow improvements and process efficiency   Execute clinic marketing activities such as posting updates, maintaining social media, and coordinating community outreach   Provide basic technical support and coordination with IT vendors   Qualifications High proficiency in Microsoft Office and / or Google Workspace (Word / Docs, Excel / Sheets, PowerPoint / Slides, Outlook / Gmail, Drive / SharePoint)   2+ years proven work experience as a leader in a mental health or healthcare environment   Experience managing direct reports and leading teams   Strong knowledge of EHR systems (e.g., SimplePractice, TherapyNotes)   Familiarity with insurance billing and credentialing processes   Excellent organizational and multitasking skills   Compassionate, professional demeanor with strong interpersonal skills   Understanding of HIPAA and confidentiality practices   Bachelor’s degree in Business, Healthcare Administration, or related field preferred, but not required   What We Offer 💰 Pay :