Public Safety Telecommunicator

Position Summary

Ability to learn Federal Communications Commission ( FCC ) rules and regulations pertaining to radio transmissions. Ability to learn departmental policies and procedures related to the answering, response, and dispatch of calls; ability to work under close supervision. Ability to learn to operate required telecommunications and information technology. Ability to learn the general operations and procedures of applicable state and local public safety organizations (including law enforcement agencies, fire and rescue, security, and other response units). Ability to obtain Basic Telecommunicator certification and DCI certification. Ability to adapt to changes in telecommunications procedures and systems adopted by the department. Ability to listen to and understand messages from callers. Ability to gather information. Ability to provide routine responses to callers according to prescribed guidelines. Ability to independently respond to non-emergency calls and requests for general information. Ability to speak calmly and concisely. Ability to learn to transmit radio messages using established protocols and procedures. Ability to acquire basic understanding of working relationships with co-workers, supervisors, law enforcement and emergency response personnel, and the general public. Ability to use the basic functionality of phone systems

• , radios, consoles, alarm panels
• , database / information systems, computer aided dispatch ( CAD ) system, and related telecommunications equipment. Ability to learn to use one or more databases or information systems to input and access standard information according to procedures. Ability to key information accurately. Ability to obtain DCI certification. Learns to use established logs and data systems, functions, and / or procedures. Enters routine information. Creates reports using standard formats. May retrieve routine information. Ability to learn to make quick, sound decisions based on incoming messages. Ability to recognize messages that have established precedents and limited impact. Ability to refer non-standard questions and problems to higher levels
• Includes elevator phones, emergency call box / blue light phones, TTY / TDD phones, crime tip hotlines, weather monitors, fire / intrusion / utility alarms, panic buttons, monitoring cameras, emergency warning systems, locator ( GPS ) systems, and related incoming and outgoing data sources.

Primary Function of Organizational Unit

The primary purpose of the Winston Salem State University Department of Public Safety is to provide police, parking, traffic, and health and safety services to the campus community.

Position Information

Position Number

NS

Working Position Title

Public Safety Telecommunicator

Temporary Job Type

Non Student

Approved Competency Level

Contributing

Building and Room No.

Patricia D. Norris Public Safety Building Room

Work Hours : From [time] to [time] on [days] of [week]

Hours vary based on personnel needs

Hours per week

40

Months per year

11

Appointment Type

Temporary Full-Time

Appointment Type

If Time Limited.

No

Appointment Length.

DHR Assigned Fields

FTE

Requirements and Preferences

Position required to work during periods of adverse weather or other emergencies

Yes

Minimum Experience / Education

High School diploma or equivalency and demonstrated possession of the competencies necessary to perform the work. Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment.

Preferred Years Experience, Skills, Training, Education

Required License or Certification

Valid US Driver's License

Yes

Commercial Driver's License Required

No

Physical Required

No

List any other medical / drug tests required