Community Manager

Purpose

= The reason the job exists

The Community Manager is a trusted advocate and key resource for homeowners, representing the HOA Board of Directors while proactively fostering vibrant, connected, and well-maintained communities. This role ensures smooth daily operations, provides exceptional support to homeowners, and strengthens the long-term value and livability of each community.

Attributes

= The behaviors or traits required to do the job

Community-Focused : Approaches each decision with the homeowner experience in mind.

Innovative Spirit : Finds creative, effective solutions to improve community life

Servant's Heart : Demonstrates empathy, respect, and understanding in all interactions.

Responsibilities

= The essential actions required of the job.

Act as the primary point of contact and trusted support for homeowners and Board members.

Prepare engaging, transparent materials for Board meetings that inform and empower decision-making.

Attend Board of Directors meetings to represent both Board interests and community well-being.

Keep the community website updated with helpful, homeowner-accessible information.

Proactively manage vendor relationships, performance, and project execution to maintain community standards and ensure reliable service delivery.

Serve as the eyes and ears of the community through regular site visits and compliance assessments.

Provide timely, homeowner-centered communication every three weeks as ongoing outreach.

Follow community management procedures and protocols.

Coordinate with owners and Architectural Review Committee (ARC).

Maintain accurate records through consistent use of community management software and adherence to document retention protocols.

Perform other related duties as assigned.

Qualifications

= The education, experience, and skills required to do the job.

Bachelor's Degree preferred, or equivalent experience supporting community management.

Certified Manager of Community Associations (CMCA) or Association Management Specialist (AMS) certifications preferred, but not required at hire.

1+ years of experience in community management required, or 3+ years of experience in customer service, especially in resident- or client-facing roles.

Strong interpersonal and communication skills with a focus on homeowner satisfaction.

Advanced proficiency with Microsoft Office tools to support efficient and clear communication.

Demonstrated ability to manage multiple priorities while fostering trust and reliability with owners.

Independent, self-motivated, and deeply committed to community well-being.

Must hold a valid driver's license and maintain a clean driving record for community visits.

Competencies

= The skills required to do the job.

Customer Responsiveness :

Identifies internal and external customers, develops an understanding of their needs, builds trust with them, and always seeks to enhance the customer experience.

Solution-Focused :

Solution-focused people don't let workplace problems stop their progress. They remain focused on finding the best possible solution to resolve the problem so that quality work can continue.

Taking Responsibility :

Completing tasks without being prompted; working constructively with others to complete projects; and exercising initiative beyond just the scope of a job description.

Positive Energy :

Engaging with coworkers and customers in cheerful, respectful, polite manner; contributing constructively to conversations and team meetings and avoiding behaviors that drain energy from others.

Leadership :

Influencing others in a way that moves the team forward; being constructive in a way that helps the team to reach goals. Regardless of having a leadership title, employees who demonstrate the leadership competency actively participate in discussions, ask questions, listen to others, and help build consensus on a team.

Team Accountability :

Understanding the interdependency of the workplace and acknowledgment that individual work impacts the work of the team and the work of the overall organization. An accountable team member will ensure their own work is done in a timely and effective manner to contribute to the success of their own team and the Company.

Collaboration :

Working cooperatively with others to deliver positive results; sharing helpful information and resources in a timely manner, accommodating others' needs, and asking for help when needed to meet deadlines and commitments.

Communication :

The ability to interact and exchange information effectively with others; keeping owners informed of important information in a timely manner and engaging in meaningful dialogue that results in greater clarity.

Technical Development :

Enhancing the ability to do the present and future job better through continuing to refine knowledge and learning completely new skills.

Problem-Solving / Critical Thinking :

The ability to analyze workplace problems, come up with creative solutions, and then to test and effectively implement the solutions within the scope of responsibility.

Working Conditions :

Time in Office : 40% (16 hours per week)

Time in Communities : 60% (24 hours per week)