IT Technical Support

Overview :

We are seeking a skilled and customer-focused Tier 2 IT Helpdesk Technician with 5 years of experience to join our dynamic IT support team. This position is critical to maintaining user productivity and IT service quality with a strong focus on troubleshooting and resolving issues related to Microsoft Active Directory and Windows environments.

Key Responsibilities :

• Provide second-line technical support for laptops desktops mobile devices and peripherals across Windows environments.
• Troubleshoot and resolve incidents related to Microsoft Active Directory (user accounts group policies OUs permissions login issues etc.).
• Support Office suite (Outlook Excel Word PowerPoint) and enterprise collaboration tools.
• Handle escalations from Tier 1 support and work closely with Tier 3 and infrastructure teams for advanced issue resolution.
• Perform user onboarding / offboarding and manage access rights through AD and other systems.
• Provide on-site & off-hour VIP Support for Executives and other urgent cases.
• Maintain accurate records of issues and resolutions using the service management system (e.g. Zendesk etc.).
• Assist with software deployment patching and system updates.
• Identify recurring issues and recommend long-term solutions or process improvements.
• Ensure compliance with IT security policies and procedures.

Qualifications :

Required Experience :

Preferred Experience :

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work : No

Employment Type : Contract

Key Skills

Baan,English Language,Ideas,Access,Games,Application Management

Experience : years

Vacancy : 1