Systems Administrator Senior

Job Description :

Transform technology into opportunity as a Systems Administrator Senior with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Systems Administrator Senior you will help ensure today is safe and tomorrow is smarter.

HOW A SYSTEMS ADMINISTRATOR SENIOR WILL MAKE AN IMPACT :

• Investigate service disruptions and customer reported incidents involving ACD and Conversational AI platforms.
• Engage with customers to develop and implement solutions to desired program configuration changes in the inContact platform
• Generate and maintain internal documentation as required.
• Perform advanced troubleshooting efforts including, but not limited, to Studio and other third-party integrations.
• Contribute a highly collaborative environment that values speed and quality and perform feature development within sprints to support the high company standards.

WHAT YOU’LL NEED TO SUCCEED :

Preferred Qualifications :

GDIT IS YOUR PLACE :

The likely salary range for this position is $72,250 - $97,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours :

40

Travel Required : Less than 10%

T elecommuting Options :

Hybrid

Work Location : USA LA Bossier City