Sales Support Specialist (Reading)Matlock Group LLC • Reading, PA, United States
Sales Support Specialist (Reading)
Matlock Group LLC • Reading, PA, United States
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job_description.job_card.job_description5+ years in customer service, inside sales, or sales support within a manufacturing or B2B environment . Strong Microsoft Office skills (especially Excel). Experience using HubSpot (SAGE 100 experience is a plus). Tech-savvy and quick to learn new systems. Organized, detail-oriented, and able to manage multiple priorities. Excellent verbal and written communication skills. A proactive, team-oriented mindset and the ability to work independently in a remote environment.
We are representing a manufacturing firm in the Reading, PA area who is looking to hire a REMOTE Sales Support Specialist to support their Sales team.
This role is 100% remote and can pay up to $55,000. They also provide fantastic benefits and supportive company culture.
Sales Support Specialist Responsibilities :
- Prepare and update price quotes for customers using Excel and HubSpot.
- Ensure accuracy and quick turnaround on all quotes and pricing requests.
- Follow up with customers regarding quotes, samples, and order status using HubSpot and Outlook.
- Build strong relationships through consistent communication and customer care.
- Confirm customer orders and ensure order patterns are correct.
- Check inventory availability and coordinate sample requests.
- Respond to customer inquiries with professionalism, patience, and a solutions-focused approach.
- Support inside sales efforts by maintaining strong customer relationships and communicating clearly with internal teams.
- Manage inbound calls and schedule follow-up calls / meetings as needed.
- Keep accurate notes, activity logs, and records in HubSpot.
- Obtain freight quotes and verify pricing details when needed.
- Pull reports and create spreadsheets to support the sales team.
- Collaborate on special projects and continuously improve processes.
Sales Support Specialist Requirements :
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Sales Support Specialist • Reading, PA, United States
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