Print Production Rep

Coordinate production of printed materials or print related services for the companys clients. Maintain positive client relations through active engagement through all stages of the manufacturing process from initial contact through final disposition of the clients product / service.

Responsibilities :

• Acts as the primary liaison between the sales professional the production teams and serves as the clients advocate to achieve the best project outcomes which may include.
• Providing all necessary client and sales support up to and including issue resolution
• Address customer concerns invoice reconciliation proof of deliveries order status
• Process orders accurately in all appropriate systems
• Provides client support and communication throughout the project lifecycle which may include : gathering job requirements and approvals; translate client requirements into detailed manufacturing / kitting instructions and shipping / postal instructions for disposition of the end products; coordinate any changes; obtain all relevant client and internal approvals client proofs etc.
• May make suggestions regarding process improvements
• Provides client services for small to medium accounts. Secondary support to larger accounts.
• Provide quality review for other Print Production Account Representatives to ensure all information is accounted for and accurate before commencement of production.
• Ensure job instructions are entered and verified in the various manufacturing systems and queued in to the production schedule.
• May coordinate production of components with other internal plants and / or external vendors as required.
• Monitor progress of jobs throughout production confer with manufacturing to ensure the final product meets client requirements and company standards.
• Maintain a complete understanding of work performed in order to assemble appropriate documentation for timely billing.
• May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply components of the customer product.
• May assist sales in the RFP process
• Performs other related duties and participates in special projects as assigned.

Disclosure Statement :

The national pay range for this role is $41900 to $59400 annually. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon but not limited to : education skills experience proficiency performance shift and addition to base salary depending on the role the total compensation package may also include participation in a bonus commission or incentive program. RRD offers benefits including medical dental and vision coverage paid time off disability insurance 401(k) with match life insurance and other voluntary supplemental insurance coverages plus tuition assistance maternity leave adoption assistance and employer / partner discounts.

Qualifications :

Additional Information :

All your information will be kept confidential according to EEO guidelines.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer including disability / veterans

Remote Work : No

Employment Type : Full-time

Key Skills

Hp Unix,Administration & Operation,Ado,IT Security,Management Administration

Experience : years

Vacancy : 1