Contingent Customer Service Rep

Consumer Services Team Support

This position supports our internal Consumer Services team by assisting with the resolution of consumer issues through written correspondence (email, chat, product reviews). Applicants should be adept at multi-tasking and navigating multiple systems in order to locate information and provide accurate resolutions quickly to consumers on a number of SMG brands for a large number of products. Responsibilities and Duties :

• Resolve simple and complex consumer issues involving a wide range of lawn, home, and garden products across multiple brands.
• Engage in professional and effective consumer communication through emails, chat, and product reviews to answer questions, solve problems, and make accurate product recommendations.
• Assist consumers in eCommerce transactions - placing and reviewing orders, processing refunds and cancellations, with high attention to detail and focus on accuracy.
• Utilize provided resources in order to research consumer inquiries and issues and quickly provide accurate resolutions in order to drive consumer satisfaction and retention.

Minimum Qualifications :

Skills :

About Advantage xPO : Advantage xPO is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.