Technical Specialist

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together.

Role description : This role will be working with the Ohio Management Center, working with TMC operators and traffic engineers to support their use of our software to improve traffic operations. You'll be a critical interface between the product team, client team, and our end users, so good communication and relationship management skills are important.

Your key responsibility will be helping our client team answering their questions and investigating and either escalating or resolving their issues. Experience working with customers is a definite plus.

Please note : This will be a fulltime on-site job opportunity where the candidate will be required to go to the Ohio Department of Transportation center located in 1980 W Broad St, Columbus, OH 43223, United States.

Role accountabilities :

Provide day-to-day user support, answering questions and explaining processes and workflows to aid users in understanding system functionality

Troubleshooting device and system configuration issues in order to determine if the problem is in code, configuration, user input, or external software / hardware.

Manage system configuration with devices, base mapping updates, and system parameters

Identify desired operational outcomes and implement system business rules to improve efficiency and support standard procedures

Analyze operational data and develop reports to help our clients monitor and improve transportation system performance

Track reported issues and current resolution status

Maintain close communication and coordination with the Project Manager, other Traffic Operations Managers and ITS Engineers / Technicians.

Be available to be on-call for off hour support when the need arises.

Qualifications & Experience :

2 to five 5 years of experience

Bachelor's degree in computer science, engineering, or other related fields

Experience working with / providing user-support of computer hardware and software systems

Ability to coordinate real time activities and initiate immediate priorities, for self and support staff

Excellent oral and written communications skills

Excellent problem solving and analytical skills

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law.

Arcadis offers benefits for full time and part time positions. These benefits include medical, dental, and vision, EAP, 401K, STD, LTD, AD&D, life insurance, paid parental leave, reward & recognition program and optional benefits including wellbeing benefits, adoption assistance and tuition reimbursement. We offer nine paid holidays and 15 days PTO that accrue per year. The salary range for this position is $65,000 - $79,000. Actual salaries will vary and are based on several factors, such as experience, education, budget, internal equity, project and location.

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