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Technology Support Lead- Incident Management
Technology Support Lead- Incident ManagementJPMorganChase • Plano, Texas, USA
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Technology Support Lead- Incident Management

Technology Support Lead- Incident Management

JPMorganChase • Plano, Texas, USA
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Description

Join our dynamic team to innovate and refine technology operations impacting the core of our business services.

As a Technology Support Lead in Corporate Sector Technology you will play a leadership role in ensuring the operational stability availability and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firms systems will be key and set you up for success as you navigate tasks related to identifying troubleshooting and resolving issues to ensure a seamless user experience.

Job responsibilities

  • Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
  • Execute policies and procedures that ensure operational stability and availability
  • Monitor production environments for anomalies address issues and drive evolution of utilization of standard observability tools
  • Escalate and communicate issues and solutions to the business and technology stakeholders actively participating from incident resolution to service restoration
  • Lead incident problem and change management in support of full stack technology systems applications or infrastructure

Required qualifications capabilities and skills

  • 5 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
  • Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
  • Proficient in observability and monitoring tools and techniques
  • Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

    • Preferred qualifications capabilities and skills

  • Working knowledge in one or more general purpose programming languages and / or automation scripting
  • Practical experience with public cloud

    • Key Skills

    Computer Science,SQL,Active Directory,Customer Service,Incident Management,Access Points,OS,Asset Management,Linux,VPN,User Accounts,Desktop,Backup,Technical Support,Application Support

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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    Technology Lead • Plano, Texas, USA

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