Accounts Receivable SpecialistHanna Interpreting Services Llc • Spring Valley, California, United States
Accounts Receivable Specialist
Hanna Interpreting Services Llc • Spring Valley, California, United States
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionTake full ownership of the accounts receivable portfolio, monitoring aging reports and collecting outstanding balances Proactively follow up with customers on overdue invoices through email, phone, and statements Track collection activities and escalate unresolved balances as needed, maintaining detailed communication records Collaborate with the Controller to reduce DSO and meet cash collection targets Identify chronic payment issues and work cross-functionally to improve billing and collections processes Act as the primary point of contact for invoice disputes and payment discrepancies Investigate issues by coordinating with the Scheduling, Verification, and Customer Service teams Correct and reissue invoices as necessary to ensure resolution and maintain positive client relationships Document all dispute resolutions and update system records accordingly Apply customer payments accurately and in a timely manner to open invoices Reconcile customer accounts and follow up on short pays, overpayments, and unapplied funds Assist with bank reconciliations and month-end close processes Maintain up-to-date AR records and provide weekly aging and collections status reports to leadership Manage AR-related tickets and communication through HubSpot and other internal platforms Support audit preparation and respond to inquiries related to AR and billing Identify gaps in billing, collections, and customer communication workflows and recommend improvements Support implementation and adoption of AR automation tools like YayPay Ensure adherence to company policies, customer contracts, and regulatory requirements in all billing practices 2–3 years of experience in accounts receivable, collections, or general accounting. Proficiency in QuickBooks Online; familiarity with billing systems like Interpreter Intelligence, XTRF, or YayPay is a plus. Strong experience managing AR aging, driving collections, and resolving disputed invoices. Excellent organizational, analytical, and communication skills. Ability to work independently and prioritize in a deadline-driven environment. High attention to detail and customer service mindset. Proficient in Microsoft Excel and reporting tools. Comprehensive health benefits (medical, dental, and vision) 401(k) retirement plan Monthly allowance to cover costs associated with working from home Hybrid work environment, in-office one week a month Salary Range : $24-25 / hr
Key Responsibilities :
The Accounts Receivable (AR) Specialist is responsible for overseeing the full lifecycle of customer receivables—from invoicing to payment application and collections. This role is critical to maintaining a healthy cash flow and strong customer relationships by proactively managing outstanding balances, resolving disputes, and ensuring billing accuracy. The ideal candidate is organized, detail-oriented, and assertive in driving collections while maintaining professionalism and collaboration with internal departments and external clients.
Customer Invoicing & Billing
- Generate and issue timely and accurate invoices in QuickBooks Online, Interpreter Intelligence, and other billing platforms
- Ensure all invoices align with service documentation, contracts, and billing terms
- Submit invoices through customer-specific portals such as Office Ally, IEHP Secure, and others
- Resubmit and adjust invoices as needed based on customer requirements or internal updates
Accounts Receivable Management & Collections
Dispute Resolution & Customer Communication
Payment Application & Reconciliation
Reporting & Internal Coordination
Process Improvement & Compliance
We offer a competitive benefits package designed to support our employees' well-being, including :
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Account Receivable Specialist • Spring Valley, California, United States
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