Behavioral Health Front Office Coordinator

Job Description

Job Description

Salary : 23.00 - 27.00

Summary

The Marin City Health & Wellness Center Behavioral Health Front Desk Coordinator (FDC) is responsible for greeting all patients and staff in a friendly, service-oriented manner with an emphasis on patient care follow-up and the Sliding Fee Discount Program. The FDC must be compliant with Marin City Health & Wellness Center protocols and workflows as they relate to the patients entire visit. The FDC functions within the scope of his / her education and training.

Essential Duties and Responsibilities

• Greet all patients with a friendly smile and a friendly voice.
• Schedule patient follow up visits.
• Process Medical Sliding Fee Scale applications per the Sliding Fee policy and protocols.
• Collect and track co-payment, Sliding Fee Discount fee, or nominal fee.
• Record payment in EHR system and provide patient with a receipt.
• Verify demographic and insurance information in the EHR system with each patient encounter.
• Ensure that all scheduled and non-scheduled patients are checked for eligibility and all information is entered accurately and thoroughly (including most current insurance card is scanned into the EHR.
• Ensure registration and other forms are completed and signed by every patient.
• Assists with patient reception and client intake.
• Monitors patient flow from front desk to back office.
• Follows all procedures in the Sliding Fee Policy and properly document all required steps.
• Maintains appearance of waiting areas and reception desk.
• Ensure all charge tickets are batched at the end of business day.
• Provide backup support to Receptionists when requested by answering incoming calls using a cheerful, friendly greeting.
• Records no-shows and cancellations in EHR system.
• Routes patient messages to appropriate clinical staff.
• Schedule patients appointments with appropriate clinician according to scheduling practices.
• Place days money in the appropriate designated place according to money deposit protocol.
• Sign up patients for Family Pact, CHDP, or other Medi-Cal programs.
• Punctuality, regular and reliable attendance.
• Performs other duties as directed, developed or assigned.

Supervisory Responsibility : N / A

Qualification Requirements

Equipment / Machinery : Fax machine, copier, personal computer, telephone, calculator, Microsoft Word / Excel, EHR system, and other software as required.

Physical Demands : The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Vision requirements : constant need to complete forms, read reports, view computer screen. Frequent need to see small detail. Frequent need to see things clearly beyond arm's reach.

Hearing requirements : constant need to communicate over telephone and in person.

Travel Requirements : Occasional need to utilize personal transportation to attend meetings or training.

Work Environment : The noise level in the work environment is usually moderate.