Information Representative

Information Representative

The City of New York's Office of Administrative Trials and Hearings (OATH) is the nation's largest administrative tribunal, holding approximately 400,000 trials and hearings a year. As the City's central, independent administrative law court, OATH adjudicates a wide range of matters filed by nearly every city agency, board and commission. OATH also houses the Center for Creative Conflict Resolution which provides mediation and restorative justice support to City government agencies and the general public, and the Administrative Judicial Institute, a resource center that provides training, continuing education, research and support services for administrative law judges and hearing officers. OATH's Clerk's Office is seeking to hire 2 Customer Information Representatives to work in our Bronx / Manhattan / Staten Island locations. These individuals will interact with members of the community who find themselves at OATH and need information as to how to proceed with summonses they have received. Specific duties include, but are not limited to, the intake, processing, and calendaring of cases, as well as :

• Having significant contact with the general public to improve communication between the members of the public appearing at OATH and the agency.
• Responding to community inquiries and concerns.
• Ensuring that all members of the community appearing at OATH in-person or remotely through telephone or email understand the adjudication process.
• Providing case or other information and assistance to members of the community appearing at OATH.
• Investigating and attempting to resolve complaints from the public appearing before OATH.
• Ensuring that cases are processed in a timely manner to minimize wait time for the public.
• Serving as the primary liaison between OATH and the community who seek to schedule a hearing, and / or pay a fine.
• Reviewing, confirming and ensuring accurate information is provided to members of the community who have been issued summonses, so they understand what they need to do.
• Assisting in all aspects of processing cases efficiently when members of the public appear for hearings, so the public has timely access to justice.
• Performing routine office tasks, such as filing, keeping records and typing.

HYBRID OFFICE / REMOTE WORK SCHEDULE AVAILABLE AFTER INITIAL TRAINING PERIOD. Special Note : Only candidates currently serving in a NYC agency as a permanent Principal Administrative Associate or who are currently reachable on the NYC civil service list should apply.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.