Technical support representative

Are you a technical problem-solver with a background in customer support, SQL, and application troubleshooting?

We are seeking an experienced and dedicated Technical Support Specialist for a contract role with our client in Madison, WI. This position is perfect for a highly analytical individual who excels at resolving complex technical issues and working collaboratively with both customers and development teams.

salary : $30 - $36 per hour

shift : First

work hours : 8 AM - 4 PM

education : High School

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide a high level of technical support and assistance for customers and consultants using in-depth knowledge of technical customer service
• Solve complex technical problems; exercise judgment based on the analysis of multiple sources of information
• Test and identify defects by documenting in the tracking system for the attention of the development team
• Liaise with internal escalation, development and functional teams for issue resolution, explain difficult or sensitive information, work to build consensus
• Implementing and supporting various advanced features and integrations of the Health, Pharmacy & Health Technology application suites to ensure high availability of data and back end processes
• Write SQL queries using database understanding to aid in troubleshooting of application and data requests
• Troubleshoot application, interface and data related issues. Modify site configurations based on best practices and data analysis

Skills

Qualifications

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer : Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including : medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.