Business Systems Analyst, Salesforce / AI

About Us

Accel Entertainment, Inc. (NYSE : ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 27,000 electronic gaming terminals in over 4,300 third-party local and regional establishments across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments. Accel also owns and operates brick and mortar casinos and a racino venue.

Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24 / 7 customer service, data analysis and reporting, and cash logistics. The Company's racino, Fairmount Park Casino & Racing, opened in April 2025 and features over 270 electronic gaming machines, food and beverage amenities, a sports book, para-mutuel betting and 55 days of thoroughbred horse racing a year. For more information, please visit www.accelentertainment.com.

Job Description :

• This position is based in our Burr Ridge, IL office

SUMMARY

As a Business Systems Analyst (BSA) focused on Salesforce and AI, you will act as a bridge between business stakeholders, data / AI teams, and Salesforce platform administrators / developers. You will gather, analyze, and document business and technical requirements, provide guidance with Salesforce and AI tools, and support implementation, testing, deployment and adoption. Your aim is to drive business process improvements, enhance customer-facing systems, and leverage intelligent automation and insights to support strategic goals.

DUTIES AND RESPONSIBILITIES

Requirements Gathering and Documentation

Business Requirements Documents (BRDs)

Business Process Analysis

Stakeholder Management

Solution Evaluation and Validation

Project Support and Change Management

Technology and Systems Understanding

QUALIFICATIONS

Preferred Qualifications

Base Pay Range : $80,000 - $95,000

This range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as : qualifications, experience level, and skillset.

Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity / legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and / or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.

Accel Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.