V104 - Client Care Coordinator Estate & Elder Law

V104 - Client Care Coordinator Estate & Elder Law

Job Duck is a virtual staffing company that matches candidates to work from home for a single U.S.-based business, in most cases a law firm.

Job Description :

Summary : If you're someone who finds joy in helping others, thrives on organization, and communicates with warmth and clarity, then the Client Care Coordinator role is for you. You'll be the first voice clients hear and the steady hand behind the scenes, supporting a practice that guides families through some of life's most sensitive transitions. From scheduling to client follow-ups, your work will ensure every interaction feels personal and professional. This is a role for someone who values empathy, structure, and meaningful contribution.

Monthly Compensation : 1150 to 1220 USD

Responsibilities include, but are not limited to :

• Answering and directing phone calls with professionalism and care
• Scheduling appointments and managing calendars
• Following up with former clients and requesting reviews
• Drafting and sending engagement agreements and intake forms
• Sending invoices and tailoring time entries (e.g., using ChatGPT)
• Presenting ideas for social media content
• Developing and refining SOPs
• Supporting email inbox management
• Inputting client data into the CRM system

Key Skills :

Clear and compassionate communication

Strong organizational and time management abilities

Proficiency in client service and follow-up

Ability to manage multiple tasks with attention to detail

Comfortable using technology and learning new tools

Empathetic and gentle demeanor

Patient and kind, especially on the phone

Respectful of client boundaries

Dedicated and attentive to detail

Customer service oriented

Requirements :

Fluent in Spanish and English

No legal background required

At least 1-2 years prior experience in administrative or client-facing roles preferred

Software :

Clio Grow

Clio Manage

Work Shift :

8 : 30 AM - 5 : 30 PM [EST][EDT] (United States of America)

Languages : English, Spanish

We believe that Every Great Person Deserves a Great Job. This position is home-based, allowing you to work from the comfort of your own home. So, take the first step and apply now!

Our application process involves multiple stages, and submitting your application is just the beginning. Every candidate needs to successfully pass each stage to become part of our team. Please keep an eye on your email and WhatsApp for the next steps, as we'll assign someone to guide you through the application process. Be sure to check your spam folder as well.