Sales Order Administrator

Job Type

Full-time

Description

The Inside Sales team member performs a variety of tasks that support sales operations and enhance the customer experience. This role provides essential assistance to Sales Representatives through all stages of the sales process from identifying leads and preparing quotes to tracking orders and supporting customers after the sale.

You will coordinate closely with the Sales Team, vendors, and internal departments to ensure customer needs are met efficiently while maintaining target profit margins. Products include Domestic and Municipal Water Booster Pump Systems, Wastewater, Elevator, Circulator, Well & HVAC Pump Systems, Water Heaters, Power Equipment, and related parts. Product line assignments may vary and can expand over time based on business needs.

Requirements

• Review project specifications to identify bidding and equipment quoting opportunities.
• Coordinate with Sales Engineers and Sales Representatives to prepare accurate quotes for equipment and parts.
• Create and maintain electronic files, sales opportunities, and campaign records.
• Enter and update Sales Quotes, Sales Orders, and Purchase Orders in Navision
• Place orders with factories or vendors and ensure all documentation is complete and accurate.
• Coordinate with Sales Engineers to send product submittals to customers
• Create Installation Operation and Maintenance manuals
• Work closely with the Accounting Department to verify customer credit status and support timely billing.
• Communicate with vendors, Sales Representatives, and customers to track order status and ensure on-time delivery.
• Maintain accurate order information in Navision, including shipment details, tracking notes, and revisions
• Review vendor acknowledgements and invoices for accuracy and resolve discrepancies.
• Update Service Item Cards for all sold equipment.
• Schedule equipment start-ups, owner training sessions, and commissioning activities.
• Support customers by resolving order-related questions, returns, and documentation needs.
• Assist the Warranty Manager in addressing warranty claims and follow-up actions.
• Maintain both electronic and hard-copy files in compliance with company procedures.
• Manage inventory for stocked items and process related sales transactions.
• Provide backup support to other team members as needed
• Perform other duties as assigned to support the overall success of the sales operations team.

Education / Experience :

Specific Qualifications :

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, and walk; frequently required to use hands to handle or touch; and frequently required to and talk and hear.[1]

[1] The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel assigned to this job. This position is at will, which means that either the employee or Gustavo Preston Company may terminate the employment relationship at any time, with or without notice and for any reason or no reason.