Technical Writer / Business Process Manager L3

Technical Writer / Business Process Manager L3

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Job Summary :

Galapagos Federal Systems LLC is seeking a highly skilled Level 3 Technical Writer Business Process Manager to support Department of Defense (DoD) programs with expert‑level technical documentation and business process development. This role plays a critical role in capturing, standardizing, and managing technical, operational, and procedural content across classified and unclassified environments.

Overview

The ideal candidate brings deep experience in DoD documentation standards, understands system lifecycle support, and can transform complex processes into clear, actionable content for military, civilian, and contractor audiences.

Responsibilities

Active TS / SCI clearance required, and you must be willing to submit to a Counterintelligence polygraph

Over 10 years of relevant DoD experience

Minimum of 4 years' experience supporting SAP and / or SCI environments within the past 5 years

Expert‑level proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Project)

Proficient in Atlassian tools, including Confluence and Jira

Skilled in workflow management, communications, and business process optimization

Strong background in Department of Defense (DoD) program management support

Demonstrated ability to develop clear, concise, and user‑focused technical documentation for diverse audiences, including government and industry stakeholders

Maintains rigorous version control to ensure accuracy and consistency across contractual and program documentation

Partners closely with subject matter experts (SMEs) to verify technical details and align deliverables with project objectives

Contributes to the development of documentation standards and process improvements to enhance quality and efficiency

Designs, implements, and manages Program Management Office (PMO) business processes and workflows, including document coordination, task tracking, and internal communications

Analyzes program performance data through regular reporting (daily, weekly, monthly) to identify trends and resolve project scope issues

Coordinates meetings, manages administrative resources, and facilitates communication with internal teams and external partners

Communicates with clarity and precision, both verbally and in writing, across technical and non‑technical audiences

Skills / Experience

Active TS / SCI clearance required, and you must be willing to submit to a Counterintelligence polygraph

Over 10 years of relevant DoD experience

Minimum of 4 years' experience supporting SAP and / or SCI environments within the past 5 years

Expert‑level proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Project)

Proficient in Atlassian tools, including Confluence and Jira

Skilled in workflow management, communications, and business process optimization

Strong background in Department of Defense (DoD) program management support

Demonstrated ability to develop clear, concise, and user‑focused technical documentation for diverse audiences, including government and industry stakeholders

Maintains rigorous version control to ensure accuracy and consistency across contractual and program documentation

Partners closely with subject matter experts (SMEs) to verify technical details and align deliverables with project objectives

Contributes to development of documentation standards and process improvements to enhance quality and efficiency

Designs, implements, and manages PMO business processes and workflows, including document coordination, task tracking, and internal communications

Analyzes program performance data through regular reporting (daily, weekly, monthly) to identify trends and resolve project scope issues

Coordinates meetings, manages administrative resources, and facilitates communication with internal teams and external partners

Communicates with clarity and precision, both verbally and in writing, across technical and non‑technical audiences

Education / Certifications

Master's degree in business or business management from an accredited school (AACSB, ACBSP, or IACBE), or engineering from an Accreditation Board for Engineering and Technology (ABET) accredited program

10 years of relevant work experience may be considered in lieu of education

Benefits

Medical, dental, vision, disability, and life insurance

Flexible Spending Accounts

401(k)

PTO

Paid Parental leave

Tuition reimbursement

Paid federal holidays

Security Clearance

A high-level Department of Defense active security clearance is / may be required for this position. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.

Physical Requirements

Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner, and may include lifting up to thirty pounds, as necessary.

Company Summary

Headquartered in Hawaii, Galapagos Federal Systems, LLC, is an SBA‑Certified NHO‑owned 8(a) Small Business specializing in global information technology solutions. We deliver professional services in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services. Leveraging over 30 years of experience supporting both federal and commercial markets, our team brings innovative expertise to complex IT challenges, delivering solutions across the globe.

Company Employment Statement

Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.

Posted Salary Range

USD $115,000.00 - USD $125,000.00 / Yr.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Marketing, Public Relations, and Writing / Editing

Industries

Software Development

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