Client Success Manager

You will be able to work from your home location within the United States

PURPOSE AND SCOPE : The Client Success Manager is a vital part of the Revenue Cycle Management Enterprise team who partners with key stakeholders to provide operational insight to physician practice leadership facilitating inter-departmental organizational decision making and enabling resolution of issues that impact overall operational performance and financial results.

PRINCIPAL DUTIES AND RESPONSIBILITIES :

• Serves as the key point of contact and relationship manager for Revenue Cycle Management and Physician Practice partners being responsible for managing all aspects of the business relationship with the customer .
• Monitors key performance indicators (KPIs). Analyzes prepares and delivers productivity and financial reports recommending process improvements.
• Regularly conducts client meetings to review accounts receivable performance payer issues and KPI trends clients business strategies and cash flow forecast. Discussions and recommendations are expected to take into consideration internal operations local and national issues and trends as they affect the client and other issues as needed
• Ensures the appropriate and timely preparation analysis and presentation of all Client Management deliverables (including A / R measurement statistics and payer trends fee schedules ad hoc financial reports) ensuring their relevancy accuracy and overall quality driving cash flow and timely issue resolution. This will require interaction with clinical and revenue cycle operations management.
• Develops and maintains positive client relations and coordinates with various functions within the company to ensure client requests are handled appropriately
• Presents and participates at meetings with internal and external representatives.
• Frequently interacts with internal and external stakeholders to facilitate the decision making and problem-solving activities to ensure positive impact on physician practice partnerships.
• Works with key stakeholders to assess impacts of change to systems or processes.
• Drives the identification of ongoing ideas and solutions to ensure alignment of practices and revenue cycle management operations.
• Builds and fosters relationships between Fresenius teams and Practice leadership and staff.
• Assists in the development and implementation of short- and long-term objective with direct responsibility for results including revenue methods and operational functions.
• Assists with development of policies procedures and processes within assigned function interpreting and recommending change to policies and procedures that effect immediate organization(s).
• Technically proficient in Physician Practice operations and serve as subject matter expertise within this area.
• Manages key projects and identifies resources to meet schedules and goals.
• Frequently interacts with subordinate supervisors customers and / or functional peer group managers normally involving matters between functional areas other company divisions or units or customers.
• Provide leadership coaching and development plans for all direct reports to maintain an engaged meet schedules resolve technical issues and develop productive workforce partnering with Human Resources on employee matters including disciplinary action and termination.
• Assist with various projects and other duties as assigned.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS :

SUPERVISION :

EDUCATION :

EXPERIENCE AND REQUIRED SKILLS :

EO / AA Employer : Minorities / Females / Veterans / Disability / Sexual Orientation / Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

If your location allows for pay / benefit transparency please click the link below to request further information on this position. Pay Transparency Request Form

EOE disability / veterans

Required Experience :

Manager

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full-Time

Experience : years

Vacancy : 1