Case Manager (CCL)

Job Summary

The Case Manager (CM) plays a vital role in ensuring exceptional care and operational excellence across up to three residential facilities, supporting a total of 18 clients.

Under the direction of the Qualified Intellectual Disabilities Professional (QIDP) or Administrator, the CM oversees all aspects of client support, staff supervision, training, compliance, and financial management.

This leadership position ensures that every individual served receives compassionate, person-centered care aligned with Home of Guiding Hands’ mission and values.

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What You'll Be Doing :

Leadership & Team Oversight

• Supervise and mentor House Managers (HMs) and Direct Support Professionals (DSPs) to maintain quality client care and smooth facility operations.
• Provide coverage for open shifts and ensure adequate staffing through the creation and modification of weekly schedules.
• Conduct performance evaluations for HMs and DSPs, highlighting achievements, identifying areas for growth, and setting annual goals.
• Partner with QIDP to prepare and deliver Disciplinary Action Reports (DARs) and ensure follow-up actions are completed.

Client Care & Individualized Support

Health & Safety Management

Training & Staff Development

Financial & Administrative Responsibilities

Facility Operations & Compliance

Additional Responsibilities