Billing Analyst

Kforce has a client that is seeking a Billing Analyst in Coral Gables, FL.Summary : We are seeking a professional and reliable Billing Analyst to handle customer escalations, manage complex billing inquiries, and support collections efforts. This position requires excellent communication skills, strong follow-through, and the ability to work independently and collaboratively. You will be expected to handle phone calls and emails daily, contact customers with past-due accounts, and maintain detailed documentation.Key Responsibilities : Customer Service & Escalations :

• Handle complex and escalated customer inquiries with professionalism and empathy
• Respond to customers via phone and email with clarity and respect
• Document all interactions accurately and promptly in the appropriate systems
• Maintain a high level of professionalism in both verbal and written communication

Collections & Arrears Management :

Process Improvement & Documentation :

Performance Expectations :

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical / dental / vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note : Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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