Logistics Support RepresentativeHirschbach Motor Lines • Fort Worth, TX, US
Logistics Support Representative
Hirschbach Motor Lines • Fort Worth, TX, US
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job_description.job_card.job_descriptionRelay all original load details to carriers, including : Driver information via email Pick-up and delivery dates / times Temperature settings on BOL (Bill of Lading) Appointment changes (clearly communicated to carrier and dispatcher) Special requirements Report Delays : Notify shippers, receivers, and customer teams of any delays within assigned zones. Monitor and trace all loads in specified areas at least once daily, per customer expectations. Efficiently manage tracking for multiple loads per carrier. Issue EFS checks as required, adhering to Hirschbach security protocols. Develop strong working relationships with drivers in assigned regions. Anticipate potential load issues and promptly report to Capacity Manager and Area CSR. Request BOLs and lumper receipts as needed. Clearly convey any Over, Short, and Damaged (OS&D) issues to relevant internal and external parties. Financial discussions are handled by the Capacity Manager. Address ETA (Estimated Time of Arrival) inquiries from Customer Service or Load Planners. Thoroughly investigate and resolve issues, escalating to the Capacity Manager as necessary. Perform additional tasks as assigned by zone leaders. Working knowledge of AS400 applications, MS Excel, MS Outlook, Internet, and database applications. Strong written and verbal communication skills. Excellent interpersonal skills. Basic understanding of geography and time zones. Ability to multitask and manage varying tasks simultaneously. Excellent data entry skills. Company Overview Founded in 1935, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque, Iowa. Hirschbach strives to provide the highest level of service in the industry, offering a breadth of services including Dedicated, Over the Road, Expedited, Entertainment, and Logistics Solutions. With a tenured history and vision for the future, our company culture drives us to be the best in the business, grounded in our All In To Win values. One key to trust is having a pool of talent and resources who are exceptionally competent, capable, and passionate for serving results to our customers. Powered by JazzHR
The Logistics Support Specialist plays a critical role in supporting the Capacity Managers by handling all non-revenue producing duties.
This includes tracking and tracing carriers, communicating issues with pickup and delivery appointments, and issuing load confirmations.
The Logistics Support Specialist works closely with Capacity Managers to resolve shipment issues, ensuring all parties are informed and solutions are provided to meet customer expectations.
Schedule -Monday - Friday; 3pm-12am What you will be doing :
- Prepare and Send Load Confirmations : Generate and distribute load confirmation sheets to carriers.
Communicate Load Information :
Track and Trace Loads :
Create EFS Checks :
Build Relationships :
Forecast and Communicate Issues :
Request Documentation :
Communicate OS&D Issues :
Note :
Respond to ETA Requests :
Follow Through on Issues :
Other Duties :
Talent Requirements Technical Proficiency :
Communication :
Geographical Knowledge :
Organizational Skills :
Data Entry :
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Support Representative • Fort Worth, TX, US
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