Technical Specialist - Commercial Customer Support

Company Overview

Hexion is entering a bold new chapter, and were looking for talented scientists, engineers, and innovators to be part of it.

With our newly announced expansion of the research and development headquarters in Dublin, Ohio, were creating high-impact roles that will shape the future of sustainable materials, advanced chemistry, and AI-driven manufacturing. (Learn more about our expansion here : HexionSelects Columbus Region for Global R&D Center )

At Hexion, you wont just work on productsyoull build real-world solutions that power industries and make a global impact. Hexion is a place where curiosity is rewarded, innovation is constant, and the possibilities are endless.

If youre looking for a career that challenges you, inspires you, and puts you at the forefront of whats next, we encourage you to apply today and join us in building the future.

Anything is possible when you imagine everything.

Position Overview

We are seeking a skilled and customer-focused Technical Specialist to join our team and provide expert support to our commercial customers within the wood products manufacturing industry. This role acts as a key interface between our internal technical team and external customers, ensuring product performance aligns with customer expectations and regulatory standards. The Technical Specialist will lead efforts related to product engagement, modifications, quality support, and the successful implementation of customer trials.

Key Responsibilities

Customer Technical Engagement :

• Serve as a primary technical contact for commercial customers, building strong working relationships through regular communication and technical meetings.
• Collaborate with the sales and product teams to understand customer requirements and align product solutions accordingly.

Product Modifications and Customization :

Customer Quality Support :

Trial and Application Support :

Technical Documentation and Approval Processes :

Continuous Improvement and Feedback Loop :

Minimum Qualifications

Preferred Qualifications

Other

We are an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to gender, pregnancy, race, national origin, religion, age, sexual orientation, gender identity, veteran or military status, status as a qualified individual with a disability or any other characteristic protected by law.

To be considered for this position candidates are required to submit an application for employment through our career site and, be at least 18 years of age. Any offer of employment will be conditioned upon successful completion of a drug test and background investigation, as well as authorization for the Company to conduct additional periodic background checks as required by the Chemical Facility Anti-Terrorism Standards (CFATS) or regulations adopted by the department of Homeland Security or other regulatory agencies. A prior criminal record is not an automatic bar to employment, and the Company will conduct an individualized assessment and reassessment, consistent with applicable law, prior to making any final employment decision.

Nearest Major Market : Columbus

Nearest Secondary Market : Dublin

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