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Operations Director
Operations DirectorKids FIRST • Eugene, OR, US
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Operations Director

Operations Director

Kids FIRST • Eugene, OR, US
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Job Description

Job Description

Join Kids FIRST as our Operations Director and help drive organizational excellence. This role oversees daily operations, supervises the Intake and Scheduling Team, and leads projects that strengthen service delivery and agency systems. The ideal candidate is a strategic thinker with strong leadership skills, data management experience, and a passion for improving services for children and families.

Kids FIRST is an Accredited Children's Advocacy Center and has been serving Lane County since 1994. Our team is dynamic and includes therapists, medical providers, forensic interviewers and other professionals, all under one roof. At Kids FIRST, we value integrity, growth and learning, and have consistently been named one of Oregon's 100 Best Nonprofits to work for!

Key responsibilities include, but are not limited to :

  • Program and Clinical Operations Management (70%) :

Oversee daily clinical operations to ensure smooth and efficient service delivery for children and families

  • Manage the electronic health record (EHR) and case management systems, including staff training, data quality, and compliance reporting
  • Lead agency-wide initiatives, operational improvements, and policy implementation projects
  • Direct program evaluation, maintain documentation, and ensure accurate reporting and client-facing resources
  • Represent the organization in the absence of the Executive Director
  • Team Supervision, Coverage, and Cross-Training (20%) :

    • Supervise and develop the Intake and Scheduling Team, providing guidance, feedback, and support

  • Coordinate cross-training and coverage across direct services to ensure operational flexibility
  • Foster team collaboration, support change management, and encourage innovation
  • Assist with facility management, including building maintenance, safety, and upkeep
  • Grant Reporting, Community Engagement and Fundraising (10%) :

    • Support grant development and program proposals to expand child abuse intervention services

  • Represent Kids FIRST at community events, meetings, and public forums, including presentations and speaking engagements
  • Assist with fundraising, advocacy, and community outreach efforts

    • Qualifications and Skills :

  • Bachelor's degree from an accredited college or university in social work, healthcare, public administration or related field and 4 years of professional experience in that field; OR
  • Master's degree from an accredited college or university in social work, healthcare, public administration or related field and 2 years of professional experience in that field; AND
  • At least 2 years of supervisory experience; OR
  • Any satisfactory combination of work, education, training, or experience relevant to the position, as determined by Kids FIRST
  • Experience coordinating cross-functional teams or projects
  • Excellent written and spoken communication skills, including public speaking, with a talent for engaging varied and diverse stakeholders
  • Able to assess situations thoughtfully, take initiative, and make challenging decisions when needed.
  • Proficiency with Microsoft Office and database systems; experience with EHR and case management systems (such as NCAtrak) is a plus.
  • Proven ability to implement vision, think strategically, creatively solve problems, exercise good judgment and lead change.
  • Strong leadership skills with a collaborative, inclusive management style.

    • Perks and Benefits :

  • 100% employer-paid medical, dental, and vision for employees and families
  • 3% employer-matched retirement plan
  • Employee Assistance Program (EAP)
  • FireMed emergency medical membership
  • 12 paid holidays + generous PTO (starting at 15 days / year)
  • Summer Fridays and a weekly self-care hour
  • Monthly events and wellbeing activities organized by our employee-led Resiliency committee
  • Sabbatical opportunity after 5 years of service

    • Work Environment and Hours : This position is based in an office setting. Hours are 8 : 00 a.m. – 5 : 00 p.m., Monday through Friday.

    Apply today and learn more about Kids FIRST, by visiting us at kidsfirstcenter.net

    This position requires the successful completion of a criminal history and child welfare background check prior to the start date.

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    Director • Eugene, OR, US

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