Operations Manager

Operations Manager

Pax8 is the leading cloud-based technology marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to build the technology marketplace of the future. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it's business, and it is personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.

We Elev8 Each Other. We Advoc8 For Our Partners. We Innov8 Continuously. We Celebr8 Life.

No matter who you are, Pax8 is a place you can call home. We know there's no such thing as a "perfect" candidate, so we don't look for the right "fit" instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don't meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.

We are only as great as our people. And we have great people all over the world. No matter where you live and work, you're a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.

Make An Impact At Pax8

Are you a process-driven leader who thrives in dynamic environments and loves turning complexity into clarity? Pax8 is looking for an Operations Manager to lead day-to-day execution, drive continuous improvement, and elevate operational excellence across our AMER region.

This is more than a management roleit's a chance to shape how Pax8 delivers value across five business units, influence strategic decisions through data, and collaborate with cross-functional teams to remove blockers and deliver consistent outcomes.

What You'll Do

• Service Delivery & Escalation Management (20%) : Prioritize daily tasks, manage backlogs, and resolve operational issues swiftly. Maintain and evolve SOPs and playbooks to ensure timely execution.
• Cross-Functional Collaboration (20%) : Partner with Sales, Marketing, Support, and other teams to align operations with regional priorities and initiatives.
• Assessments & Process Improvements (20%) : Lead benchmarking efforts, map workflows, and implement friction-reducing improvements.
• Team Leadership & Development (15%) : Set goals, conduct reviews, and foster a culture of accountability and growth. Build succession plans and drive team engagement.
• Compliance & Governance (15%) : Ensure adherence to legal, security, and internal standards. Maintain audit-ready documentation and proactively mitigate risks.
• Tools & Systems Liaison (10%) : Manage access, track system enhancements, and maintain reference materials for tools like Workboard, Salesforce, Power BI, and Monday.com.

What You Bring

What Sets You Apart

Ready to Apply? If you're excited to lead with purpose, drive operational excellence, and grow with a company that values your voicewe want to hear from you.

At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits :