Director, IT (Telecom) - REMOTERemote Staffing • Everett, WA, US
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Director, IT (Telecom) - REMOTE
Remote Staffing • Everett, WA, US
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job_description.job_card.job_descriptionEducation : Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (Master's preferred). Experience : 12+ years of progressive experience in Unified Communications, Collaboration, or Contact Center technology leadership. Technical expertise : Deep knowledge of cloud contact center technologies, UCaaS, VoIP, SIP, omnichannel routing, and collaboration platforms. Leadership & interpersonal skills : Visionary leader with strong business acumen and the ability to translate complex technology into measurable outcomes.
Director of It (Telecom)
The Director of IT (Telecom) provides strategic and operational leadership for the organization's enterprise communication, collaboration, and digital engagement ecosystem. This role oversees cloud-based technologies that power voice, video, messaging, digital identity, and contact center experiencesensuring seamless, intelligent, and secure interactions for members, providers, and employees. The director leads multidisciplinary teams responsible for communication engineering, AI innovation, and digital identity enablement, driving measurable improvements in experience, efficiency, and trust across all engagement channels.
Key responsibilities include :
- Strategic leadership
- AI-driven contact experience & digital engagement
- Operations, engineering & service excellence
- Security, compliance & risk management
- Leadership, culture & talent development
Job qualifications and skills :
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M / F / D / V.
Pay Range : $117,731 - $275,491 / ANNUAL
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Director It • Everett, WA, US
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