Customer Service Coord (Healthcare)

Job Description

Job Title : Customer Support Coordinator (Healthcare)

Location : 100% Onsite Minneapolis / Saint Paul

Pay : $28-$31 / hour

Overview :

We are seeking a detail-oriented and customer-focused individual to join our Customer Service team supporting the funding process. This team serves as the front-line support for customers navigating funding-related inquiries, primarily through email and phone communications.

Key Responsibilities :

• Serve as the primary point of contact for customers, including therapists, doctors' offices, and other healthcare professionals.
• Respond to a high volume of email inquiries; phone support is a secondary but essential channel.
• Provide accurate, timely, and empathetic assistance regarding the funding process.
• Collaborate with internal departments to resolve customer issues efficiently.
• Maintain detailed records of customer interactions and follow-ups.
• Multitask effectively between email and phone communications in a fast-paced environment.

Qualifications :

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.