Director of Operations

Director of Operations

Boston, Massachusetts, United States

Description

The Center for Academic Success and Enrichment (CASE) seeks a Director of Operations to manage the operations, administration, systems, and processes for the department. Oversees the confidential workflow regarding systems and processes as they relate to administrative processes and serving students.

• Serve as a member of the CASE leadership team.
• Supervise professional staff members in the department by mentoring, training, and developing all staff under their supervision.
• Manage departmental operations and systems and their interrelationship with other MCPHS departments. Plan and troubleshoot solutions to systems that impact student success.
• Develop and maintain CASE website, links, brochures and communications.
• Develop and maintain all CASE related forms and flows in partnership with other University departments.
• Coordinate and manage the implementation of special projects for the department including all communications related to special projects.
• Ensure annual reporting, assessment, and compliance obligations for the department are completed.
• Serve as liaison to other University departments regarding records, CASE usage of MCPHS technology and software, resources, and processes related to academic services and support.
• Manage a cohort of students and provide support, solutions, and / or referrals as appropriate.
• Assist with triaging student academic concerns using a case management model.
• Responsible for preparing documents and reports related to departmental functions, academic support and services.
• In conjunction with other staff, develop, implement, and periodically review policies and procedures in MCPHS publications.
• Serve as liaison to parents / guardians, families and / or designated contact of MCPHS students as appropriate.

Requirements

Required :

Physical Requirements

Apply

Please attach a cover letter and a curriculum vitae / resume. Finalist candidate(s) for this position will be subject to reference checks and a pre‑employment background check as a condition of employment. Applicants must be authorized to work for any employer in the U.S. MCPHS is unable to sponsor, or take over sponsorship of an employment Visa. MCPHS is also not an E‑Verify institution.

About Us

Established in 1823, Massachusetts College of Pharmacy and Health Sciences (MCPHS) is the oldest institution of higher education in Boston, a city that is home to many of the world’s top universities and healthcare institutions. We are one of the largest and most highly‑ranked schools for health and life sciences, and our alumni and faculty continually distinguish themselves in healthcare settings around the globe. MCPHS has more than 7,000 students across campuses in Boston’s Longwood Medical and Academic Area (LMA), downtown Worcester, MA and downtown Manchester, NH. Our vision is to empower our community to create a healthier, more equitable world, which we strive to achieve through our core values of integrity, community, engagement, collaboration, support, and innovation.

MCPHS is an equal opportunity employer dedicated to ensuring equal opportunity for all members of the University community. We aim to recruit, develop, and retain the most skilled faculty and staff. All qualified applicants will be considered for employment.

To apply, visit

Finalist candidate(s) for this position will be subject to reference checks and a pre‑employment background check as a condition of employment. Applicants must be authorized to work for any employer in the U.S. MCPHS is unable to sponsor, or take over sponsorship of an employment Visa. MCPHS is also not an E‑Verify institution.

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