Career Case Manager

The Career Case Manager supports the basic needs and service coordination for Goodwill clients seeking assistance with education, job training, and employment-related services. The Career Case Manager will work closely with clients in developing service plans including goals for training, education, and employment as well as providing continued programmatic follow-up supports postplacement. The Career Case Manager works closely with other Workforce Advancement professionals in coordinating services provided within and outside of Goodwill.

Role and Responsibilities

• Maintain client caseloads by supporting client’s development with respect to resume building, job applicants / job searching, interviewing and employment related soft skills. Maintain frequent contact with clients in accordance with agency policy and procedures.
• Develop partnership with clients, a strengths-based / solution-focused assessment and individualized career plan that identifies short- and long-term goals and resources that support clients on their path towards their education, training and employment goals. Track and document goal acquisitions and support clients in their transition to the next steps according to their individual career plan.
• Apply extensive knowledge of regional labor market needs and trends which will support an evidence-based carer path for clients.
• Coordinate with appropriate social services professionals in delivering services necessary to support clients in achieving employment stability.
• Intervene effectively and ethically in crisis, developing applicable interventions and follow-up plans to thoroughly address immediate and future needs while maintaining safety.
• Enroll clients in programs, obtain information and complete reports to meet / exceed all performance targets as required by Goodwill and other funding sources.
• Maintain complete and accurate records of all clients through ECM and other required client tracking databases. Strictly adhering to all data entry requirements set forth by Goodwill and other funding sources. Adhere to confidentiality protocols related to electronic and paper files and documents.
• Coordinate and work collaboratively with GCT Career Advancement Team to connect clients with career advancement trainings and the Business Solutions team to connect client with employment opportunities.
• quality and integrity of Career Advancement Services in ECM. Pull reports as needed for department.
• Participate in and contribute to community collaborations and inter-agency discussions that further the Goodwill mission and clients’ goals.
• Other duties as assigned.

Supervisory Responsibility

This position does not have supervisory responsibilities.

Required Skills & Qualifications

Physical Requirements

What We Offer

Salary Range : $21.28.0000 To $21.28.0000 Hourly