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director, strategy & business operations
director, strategy & business operationsStarbucks • Seattle, WA, United States
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director, strategy & business operations

director, strategy & business operations

Starbucks • Seattle, WA, United States
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Now Brewing - director, strategy & business operations! #ToBeAPartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

This job contributes to Starbucks success by leading the strategy and business operations for the Marketing organization. Includes strategy development, business rhythm (planning and partner / employee engagement, and communications), and operations (budget and contract management). Oversight of Global Channel Development (CPG & Foodservice business unit) planning and operational activities to ensure close integration and coordination where appropriate. High connectivity to Brand business operations team for enterprise planning, execution, and delivery of key strategic initiatives.

As a director, strategy & business operations , you will...

Define relevant business requirements and solutions for prioritized strategic projects, gaining cross-functional stakeholder alignment and delivering recommendations for leadership. Lead program deployment, including rhythm of the business activities, change management, and communications. Manages budgets, contract management and work plans in support of Marketing organizational goals. Lead a team of 5+ partners, building team capabilities aligned with goals of organization. Models and acts in accordance with Starbucks guiding principles.

Leadership - Setting goals for the work group, developing organizational capability, and modeling how we work together

  • Models leadership behaviors that are grounded in Starbucks Mission and Values
  • Drives the engagement, development and performance of all members of their team
  • Identifies problems that need to be solved across Global Marketing and Channel Development and champions change leadership
  • Ability to influence broadly up, down and across the enterprise to mobilize partners to support program deliverables in balance with their day-to-day priorities
  • Leads project and change management responsibilities related to projects spanning multiple business units and functions
  • Ensures that stakeholders are informed and engaged and is accountable for all stakeholder engagement activities and communication delivery
  • Identifies and communicates key responsibilities and practices to ensure the immediate team of direct reports, if applicable, promotes a successful attitude, confidence in leadership, and teamwork to achieve business results
  • Leads and influences across functions, regions and cultures. Works closely with functional, regional and program leadership to align the organization for successful deployment of large-scale initiatives.
  • Leads planning and execution of strategic leadership experiences and meetings such as Town Halls, Leadership Meetings etc.
  • Ability to function effectively in a highly ambiguous environment with the flexibility to change course as required to respond to new situations

Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results. Coordinate activities within Marketing and Global Channel Development to ensure consistency and integration where relevant

  • Coordinates activities across program, functional, and regional leads and functions as implementation leadership resource
  • Integrates smoothly with established project management within functional areas
  • Ensures clearly defined responsibilities and accountabilities for key program / project goals
  • Partners with project managers, department heads, leaders in various functional areas as required
  • Provides key inputs and collaborates with the functional or business leaders to develop short- and long-term operating plans
  • Business Requirements - Providing functional expertise and executing functional & business responsibilities

  • Develop and align strategies against key business initiatives and problems to solve, applying insights, analysis and relevant frameworks
  • Builds partnerships within designated programs and with other functional areas.
  • Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
  • Serves as single point of contact for business unit-wide projects, directs program plan development and manages resource allocation. Identifies opportunities for business process transformation and gains executive support and alignment for prioritization of those opportunities.
  • Identifies risks and issues impacting successful implementation and works with program team to develop resolution.
  • Serves as business and program advocate to the business to articulate program benefits and impacts and define deliverables, timeline and necessary support required from business resources
  • Ability to story tell and develop visioning documents at all levels for the organization
  • Delivers projects within scope, on time, and within budget
  • Partner Development & Team Building - Providing partners with coaching, feedback, and developmental opportunities and building effective teams :

  • Challenges and inspires partners to achieve business results
  • Conducts quarterly performance and development conversations
  • Ensures partners adhere to legal and operational compliance requirements
  • Oversees training and development of partners directly and indirectly managed and makes effective staffing decisions
  • We'd love to hear from people with :

  • Education : Bachelor's degree
  • Advanced experience with core technology tools like Microsoft office, & virtual collaboration tools
  • Years of experience in specific field or utilizing designated skills : 5 years
  • Progressive experience in business process design and leading multiple large program or project implementations within a large, global company : 5 years
  • Budgeting, planning and managing projects and programs : 5 years
  • Business system and process development : 5 years
  • Supervision of diverse work groups : 5 years
  • Working across organizational boundaries at all levels, including executive positions : 5 years
  • Manage large teams both reporting direct or indirect
  • As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire

  • , sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com (file : / / / C : / Users / rofunk / AppData / Local / Microsoft / Windows / INetCache / Content.Outlook / EHRXPAYM / starbucksbenefits.com) .
  • If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.
  • The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge / skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

    We believe we do our best work when we're together, which is why we're onsite four days a week.

    Join us and inspire with every cup. Apply today!

    Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

    Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

    Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.

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