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Technology Help Desk
Technology Help DeskPutnam City Schools • Oklahoma City, OK, United States
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Technology Help Desk

Technology Help Desk

Putnam City Schools • Oklahoma City, OK, United States
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Title : Technology Help Desk

Qualifications :

  • Excellent customer service and telephone skills
  • Strong troubleshooting and diagnostic abilities
  • Ability to learn quickly and adapt to new technologies
  • Outstanding verbal and written communication skills including formatting and proofreading
  • Proficient in Microsoft Office, Apple and Google apps
  • Have technical experience with printers, Windows and Apple computer hardware, software and operating systems
  • Bilingual preferred

Reports To : Chief Technology Officer

Performance Responsibilities :

  • Provide technical assistance and support for incoming calls and visits related to passwords, computer systems, software, and hardware
  • Respond to questions from teachers and staff via phone or email seeking assistance
  • Install and modify software
  • Recordkeeping
  • Configuring and reimaging devices
  • Create, maintain, and repair staff and student user accounts and data
  • Use the Apple mobile device management system to help manage district devices
  • Provide support to users for the district wireless network : BYOD, wireless phones, guest logins and the district cloud storage
  • Perform other duties as assigned

    • Terms of Employment : Twelve months.

    Evaluation : Performance of this job will be evaluated annually in accordance with provisions of the Board's policy on Evaluation of Administrative Person

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    Help Desk • Oklahoma City, OK, United States

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