Coordinator, Communication Services

Communication Services Team Leader

Shift : 9 : 00 a.m. - 5 : 30 p.m. (will help cover "on call" hours to be determined)

Department : MUHC Telecommunications

Compensation :

Base Pay Range : $19.15 - $30.23 per hour, based on experience

Shift Differentials :

Additional $0.50 per hour for evening shift

Additional $0.70 per hour for night shift

Additional $0.50 per hour for weekend evening shift

Additional $0.70 per hour for weekend night shift

About The Job

MU Health Care is looking for a confident, compassionate, and service-driven professional to lead our Communication Services team. The ideal candidate thrives in fast-paced environments, brings a natural ability to connect with others, and is passionate about creating exceptional first impressions for patients, families, and staff. We're seeking someone who leads with empathy, communicates with clarity, and takes pride in mentoring others to deliver outstanding customer service. If you're a proactive problem-solver who enjoys supporting both people and technologyand you're ready to make a meaningful impact in health carewe want to hear from you. Join us and help shape the voice of MU Health Care.

About MU Health Care

MU Health Care is proud to be named one of Forbes' Best-in-State Employers seven years in a row, and that's largely a result of the incredible culture and team we've built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger to have a voice and role in the work that is serving our community and changing the field of medicine. Our academic health system the only in mid-Missouri is home to seven hospitals, including the region's only Level 1 Trauma Center and region's only Children's Hospital, as well as over 90 specialty clinics. Here you can define your career among our many clinical and nonclinical positions with growth, opportunity and support every step of the way.

Employee Benefits

Health, vision and dental insurance coverage starting day one

Generous paid leave and paid time off, including nine holidays

Multiple retirement options, including 100% matching up to 8% and full vesting in three years

Tuition assistance for employees (75%) and immediate family members (50%)

Discounts on cell phone plans, rental cars, gyms, hotels and more

See a comprehensive list of benefits here.

Detailed Job Description

Assist the Communication Services departments in the operational activities of the hospital telecommunications switchboard and information centers.

Provide training and education :

Act as a preceptor for new hires and oversee initial learning.

Perform annual staff competency assessments and customize training specific to needs based upon assessments.

Provide ongoing education and in-services on systems, updates, and related changes.

Assist and provide feedback related to department schedules and staff growth and performance. Instruct and advise staff in the handling of customer inquiries.

Takes responsibility associated with being "on-call" on a rotating basis in order to handle emergency situations and provide coverage in the event of staffing shortages.

Assist leadership in the development of policy and procedures.

Display initiative and good judgment in problem solving.

Show initiative and implement improvement coaching with staff as appropriate.

Support numerous devices such as patient phones, pagers, cellular phones.

Act as a liaison between the various vendors and the department in order to maintain needed assets. Act as staff access / contact point for telecommunications device exchanges.

Process billing and charge back for services provided.

Provide oversight, monitoring, and notifications related to various regulatory and security systems. Including but not limited to fire alarm, medical gas (oxygen, vacuum, and medical air), access intercom system, closed circuit television, intrusion alarms, panic / duress alarms).

May complete unit / department specific duties as outlined in department documents.

Required Qualifications

Four (4) years of experience in working with the public. Education may be used in lieu of work experience.

Preferred Qualifications

Previous hospital experience.

Additional license / certification requirements as determined by the hiring department.

Physical Demands

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required to ambulate, remain in a stationary position and position self to reach and / or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.