CSH Technical Account Manager

Great people make Schneider Electric a great company. Managed digital offers are expected to grow twice as fast as the rest of the company. A critical enabler of accelerating this growth is the Technical Account Manager. The Connected Services Hub (CSH) Technical Account Manager will oversee Connected Service Plan portfolios for accounts spanning multiple offers, countries and / or Hubs. The successful candidate in this role will oversee the overall execution of the customer’s digital portfolio and provide support to global accounts in matters of execution escalations. What will you do? Drive the “CSH Experience” across connected customers Provide our connected accounts with a single point of contact to manage CSH services, working with the local CSH agents to manage the client portfolios to drive consistent levels of service. Ensure that our internal commitments are delivered / executed with excellence and profitably, and that the customer outcomes are achieved. Sustain business growth and profitability by maximizing value with in the CSH. Prepare Monthly and / or Quarterly Business Reviews account to review performance, data and recommendations with the support of Customer Success Managers. Review the Hubs’ capacity / capabilities to fully deliver / execute the services scope (ensure SLA’s and response times can be met). Ensure customer onboarding and report delivery schedules are communicated internally to identify potential execution issues and ensure customer commitments are met. Monitor contract performance to help protect customer satisfaction and ensure customer renewals. Act as a consultant to develop alarm priorities and response procedures to meet the needs of their business and follow up on recommendations and improvement actions. Customer CSH Experience Measure the level of success for Digital Services and CSH delivery. Responsible for reviewing and analyzing customer feedback from surveys and / or other avenues for Digital Services in order to share best practices with hub leaders and creation of action plans for improvement. Help to pilot and launch new offers and / or transformations with our global accounts. What qualifications will make you successful for this role? Leadership – influence & convince Technical aptitude in software / services domain Strong knowledge of Services Execution (Field or Digital) Customer focused mindset Ability to adapt and perform in a fast moving and often changing environment Excellent communication skills both verbal and written A self-starter and able to prioritize to achieve the highest impact Positive attitude, enthusiastic, and self-motivated EDUCATION AND EXPERIENCE : 4 years College / University technical degree or equivalent experience, experience in driving adoption and customer service excellence. 8+ years’ services or account management experience. LOCATIONS : Nashville HUB, Boston City HUB, Dallas HUB Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, (k) + match, and more. Click here to find out more about working with us : We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We’re recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are a real value for the company. See what our people have to say about working for Schneider Electric. Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €36 billion global revenue +13% organic growth + employees in + countries #1 on the Global World’s most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.