Required qualifications to be successful in this role :
Ability to effectively communicate both orally and in writing
Experience developing process flows, methods and procedures, functional requirement documentation.
Must be highly detail-oriented and organized with excellent analytic and problem-solving abilities.
Must display excellent verbal and written communication and interpersonal skills.
Excellent open and proactive written communication skills with focus on grammatical and usability skills.
Ability to work in a team-oriented environment.
Knowledge of Microsoft applications to include Excel, Word, Project, PowerPoint, and VISIO.
Knowledge of business process development and improvement.
Previous experience in external customer-facing technical support.
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