Service Manager

Service Manager

We are seeking an Service Manager to join our team! You will be responsible for providing customers with a memorable dining experience. The Service Manager is passionate about providing guests with the best experience possible. Must be committed to contributing to the collaborative spirit of the team, be energized by the opportunity to learn, grow, and explore your career potential.

Essential Duties and Responsibilities :

Cajun Hospitality / TIP-TOP

Suggestive Selling

Service Basics

H.E.A.R.T.

Manage Alerts

Drive Thru service with speed initiatives

Cross-training of team members and PA completions

Echo communication from Service Team to Production Team

LTO training of procedures and follow-up of the execution

Onboarding of new Service Team Members (includes orientation, training, and follow-up on PA)

5-day New Hire Training plan executed, schedule NH and cross training

Developing a Pros Team or crew trainers

Completing and analyzing the Service Tracker

Administrative Work

Weekly forecasted sales to be submitted to RGM by EOD Monday

Weekly food and chicken orders

Weekly writing of schedule to be submitted to RGM by EOD Tuesday

Weekly review and goal setting for the shift huddles

Weekly review and goal setting for the restaurant's rSuccess Scorecard / ACR

Handling guest complaints and Qualtrics alerts

All management team and team members have access to Popeyes Academy

Tracking the progress of team members and the management team in the Popeyes Academy

Document smallwares that needed to be purchased for the service area by completing the Smallware

Inventory in Zenput.

Restaurant Follow Up

Communicates with the RGM regarding ongoing issues with the production and service team

All Daily tasks for the Image Calendar completed in Zenput

Dining room and packing areas are neat, clean, and organized

Curb Appeal landscaping, corners of the parking lot, signage, drive-thru menus, trash cans

Cashier / Drive-Thru areas are neat, clean, and organized

Marketing Materials, POPs, and table tents are in good condition

Proper FOH closing procedures are being followed

Accountable for Drive-thru times

Service Tracker completed daily

IDMB / ODMB and Music in working condition

Working Hours

Works 45-50 hours per week. (The first 40 hours are the regular hourly rate while the excess hours are a time-and-a-half rate)

Benefits : Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Vision insurance