Loan Servicing Supervisor

Job Description

Job Description

Description : OVERVIEW

Oversee and optimize all facets of loan servicing operations. Provide strong leadership for the loan servicing team, and ensure compliance with regulations, all while fostering member engagement. Responsible for developing and maintaining a deep understanding of the credit union's loan products, services, and staying current with industry trends, regulations, and best practices in loan servicing.

RESPONSIBILITIES

• Provide comprehensive oversight of loan servicing operations, including consumer and real estate Loans.
• Ensure efficient management of all loans within the credit union, both current and delinquent.
• Collaborate with cross-functional teams to streamline loan servicing, enhancing the overall member experience.
• Provide training and development opportunities for all employees that service members with loans.
• Ensure compliance with all loan servicing related laws and regulations, including Fair Debt Collection Practices Act (FDCPA) guidelines.
• Provide strong leadership to the loan servicing team, setting clear goals and objectives to drive departmental success. Conduct performance reviews and allocate resources to meet operational needs within the department.
• Communicate with members, understanding their financial situations. Ensure a high level of service and support for members across all loan servicing activities.
• Manage relationships with repossession companies, external collection agencies, legal counsel, and other service providers to support collections and loan servicing efforts.
• Ensure Credit Union policies and procedures are being followed in compliance with applicable laws and regulations.
• Strategic Leadership : Demonstrate strong leadership skills to effectively guide the loan servicing team, setting clear goals and fostering a culture of continuous improvement.
• Regulatory Compliance : Ensure strict compliance with all relevant laws, regulations, and credit union policies, particularly those related to loan servicing.
• Member-Centric Approach : Maintain a member-focused mindset, engaging with members to understand their unique financial situations and working collaboratively to find solutions for debt resolution.
• Industry Knowledge : Stay abreast of industry trends, regulations, and best practices in loan servicing, incorporating relevant insights into credit union operations to drive continuous improvement.
• Effective Communication : Exhibit excellent communication skills, both within the team and when engaging with members, external partners, and legal professionals.
• Team Development : Invest in the training and development of the loan servicing team, enhancing their skills and knowledge to drive departmental success.
• Adaptability : Be adaptable in a dynamic financial services environment, proactively responding to changes and challenges in the industry to maintain operational excellence.\
• Supervising direct reports

Requirements :